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Astrid248066771xsx
Participant
Jun 10, 2022 1:14 AM UTC
Question

would like to print poster from adobe express

i would like to print a poster project I created  and also send it to someone as an attachment in order topost ot a website but I am unable to do so.  I would also like to download the project poster to my computer. When I hit download it goes the the home and explore more screen and it stays there.  I cant even "x" out.  

Please assist

 

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1 reply

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
Jun 13, 2022 8:05 PM UTC

Hey Astrid, 

 

We are sorry to hear about your difficulties; this shouldn't happen. Would you mind telling us if you are getting any error messages, & since when are you having this issue? Is this happening with all projects or just one in particular? Also, are you working on a home or a work network?

 

Meanwhile, you may also try the mentioned steps to see if they make any difference:

  • Switching to a different internet connection. (preferably to a home network)
  • Sign out and then back into Adobe Express.
  • Clearing cache/cookies & disable any plugins or extensions installed on the browser.
  • Restart the device.
  • Duplicate the project and then download it.

 

Please keep us updated on how things go.

 

Regards,

Amitej

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