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T
TXMom
Participant
August 13, 2022
Question

“You don’t have access to the photos on this device”

  • August 13, 2022
  • 2 replies
  • 725 views

I'm on an iPhone and cannot upload photos from my camera roll. Adobe Express has not asked for access to my photos. And it gives me this error message, and the message continues to say, "Contact the owner to be granted access." I already  went to Settings--> Screen Time--> Content and Privacy Restrictions to slow changes to photos. What else do I try so I can use my photos in Adobe Express? Thanks. 

2 replies

M
Michael-Jay Net
Participant
March 12, 2025

after the most recent app update I'm having the same issue connecting my photos to there, but none of these fixes that are listed here seem to work. Any additional thoughts when I go into the settings on the Adobe express app and click on notifications it just says disable notifications. There's no other thing listed

 

M
Community Manager
mahmoud_5524Community Manager
Community Manager
March 13, 2025

Hello @Michael-Jay Net,

 

Sorry for the trouble you're experiencing with photo access in Adobe Express. Please check the app settings under Privacy & Security to ensure full access is granted, and review permissions directly in the Adobe Express settings. Restarting your iPhone or reinstalling the app may also help. If the issue continues, contacting Adobe Support would be the best next step. Let me know if you need any further assistance—I’m happy to help!

 

Best regards,


^MM

M
Community Manager
Manmeet2016Community Manager
Community Manager
August 15, 2022

Hi there, 

 

Thank you for reaching out. Let's reset the preferences this way one more time. Preferences can be reset in the following manner: 

As you have an iOS device, you may open the Adobe Express app and tap on the Settings icon at the top right. Select Push Notifications > Open Settings, then tap on Photos > All Photos. This will allow Adobe Express to access all photos in the phone library.

 

And if someone is working on an Android device, you may need to scan through android Settings > Apps & Notifications > Adobe Express > Permissions, then tap Storage > Allow

 

Thanks 

Manmeet

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