You support doesnt work

Forum|Forum|1 year ago
May 14, 2024
1 reply
196 views

For a month I contact support each 2 days, they tell that the problem will be resolved in 48 hours max, and then nothing. And it repeats each time.

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Amitej S

Community Manager

Hey @default37392883uqmjfb, Welcome to our Adobe Express Community!!

Can you please share your issue here? Our community has experts and product team members who might be able to help you directly.

Attaching screenshots or screen recordings would help you understand the issue better.

Also, we'll work on your feedback.

Best,

Amitej

D

default37392883uqmjfbAuthor

Participant

Hello,
I have an issue that I can't attach any bank card to my account. The
payment always gets declined (the same cards work with other adobe accounts
though), so I contacted your support (like a month ago), and they tell me
every 2 days that my case was escalated and I will receive a solution or
some information in 48 hours. It has been a month, but I've received any
answer yet. My escalation case ID is ADB-34270752-M4Y6
I don't know what to do, the chat support is useless, they just tell me to
wait 48 hours every time.

Thanks.

Jeffrey_A_Wright

Legend

@default37392883uqmjfb Sorry for any confusion, but we have been trying to reach you about support case ADB-34270752-M4Y6.

Please use the steps listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to make the requested updates. Please update the support case soon, or it will automatically close if we don't receive a response, @default37392883uqmjfb

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