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Participant
September 18, 2026
Question

Adobe Express Download/Export Stuck at 5% on Mobile and Desktop

  • September 18, 2026
  • 1 reply
  • 10 views

Title: Adobe Express Download/Export Stuck at 5% on Mobile and Desktop

Issue:
I am unable to download/export my Adobe Express project. The download process gets stuck at 5% and never completes.

Product: Adobe Express

Platforms tested:

  • Android mobile app

  • Desktop web browser

What I tried:

  • Restarted the Adobe Express app

  • Restarted the device

  • Logged out and logged back in

  • Tried downloading a single page

  • Tried different devices

  • Tried different browsers

  • Cleared cache

  • Tested with a simple/single-page design

The issue still occurs and the download remains stuck at 5%.

Expected result:
The design should export/download successfully as PNG/JPG/PDF.

Actual result:
Export remains stuck at 5% and does not complete.

This is affecting my work because I cannot download completed designs from Adobe Express.

Please investigate this export/download issue and provide a fix or workaround.

1 reply

jane-e
Community Expert
Community Expert
September 22, 2026

​@sincere_Cascadee682 

This is the forum for developers who are developing plug-ins. Repost to the Adobe Express forum. Here’s the link:

https://community.adobe.com/p/express

Jane