8-Year Legacy Contributor Requesting Urgent Ticket Escalation - Account Blocked (Case ID:00521092)
Subject: 8-Year Legacy Contributor Requesting Urgent Ticket Escalation - Account Blocked (Case ID: [Insert Ticket Number Here])
To the Adobe Stock Community and Adobe Team,
I am writing this post in hopes of reaching an Adobe Stock official or forum moderator who can help look into an urgent issue regarding my contributor account. My account was automatically deactivated this past Friday, and I am deeply devastated.
I have been a dedicated and honest Adobe Stock contributor for over 8 years. Over nearly a decade of hard work, I have built a massive legacy portfolio of over 51,000 files. My work focuses primarily on creative assets for designers and editors, including backgrounds, textures, grunge effects, and overlays, as well as editorial and commercial content covering local events, festivals, and sports.
Just this past Friday, my requested payout was successfully completed and transferred to my Payoneer account. However, just hours around that window, my account was suddenly blocked by the automated system.
With a portfolio as massive as 51,000 files built over 8 long years, I completely understand that guidelines and metadata rules have evolved significantly. I want to take full responsibility for any mistakes that may have happened. Recently, I have been updating my workflow and experimenting with new creative assets, and it is highly possible that a technical mistake was made in a file submission, a title, an incorrect keyword tag, or an improper generative AI label that ultimately triggered the automated security block.
This account is not just a hobby for me—it is my full-time passion, my daily addiction, and the absolute primary source of income for my entire household. I am the lone earner for my family, and multiple dependents rely completely on this portfolio to survive. Facing a sudden, indefinite shutdown has put my family into an immediate emotional and financial crisis.
I deeply apologize for any technical compliance errors or oversights that occurred in my massive catalog. I am completely committed to maintaining a 100% compliant portfolio moving forward.
I respectfully request that an Adobe official help open my case and request a manual review to reinstate my account. Furthermore:
* I am completely willing to let the compliance team permanently delete any and all files they deem problematic.
* If the team can provide me with the specific File IDs that triggered the system, I will immediately audit and remove them from my own offline backups as well.
* I promise to be incredibly strict and careful with my metadata, labeling, and submission guidelines in the future.
My core financial identity passed the payout system cleanly on Friday, proving I am a legitimate, long-term partner to Adobe. I just need a human being to look past the automated bot block and see an honest creator who wants to fix his technical mistakes.
My official support ticket has already been submitted through the portal. Could a moderator or Adobe employee please help escalate my case to the Contributor Relations compliance team?
Thank you so much for your time, your understanding, and your help.
Sincerely,
Case ID:00521092
