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Participant
March 18, 2025
Question

all of my points and assets are gone

  • March 18, 2025
  • 1 reply
  • 148 views

I cant belive it, but I hadnt used my source account in a few years.  Anyhow I went to login and get some of my already paid for materials now that megascans is paid on fab.  To my suprise everything I paid for is gone. 

 

Having done some more research, there was an oportunity to "transfer" assets and points.   I thought this had already happened years ago when Adobe took over.

 

Im quite upset as I had thousands of unspent points and probably 50-100 already purchaced assets that were supposed to be avalible for an indefinite period of time.

 

Is there anything I can do at this point to retrieve the assets ive already purchaced?

1 reply

Community Manager
March 19, 2025

Hi @Dylan29040433emm9 , thank you for the note. Could you please share with me in private message the email address used previously for your Source account?