Can't transfer Substance 3D points to Adobe account

Question

Hi. What is the reason for not being allowed to transfer old Substance3D account points to the Adobe account just because I didn't have a previous Indie subscription? This seems like a strange cutoff, seeing as how I've been a loyal paying customer over the years by buying and upgrading many different perpetual versions of Substance Designer and Painter as well as buying the old Substance Database.

This matters to me because according to the old Substance3D website, my existing Substance3D points are going to expire in June 2022, whereas if I were to be able to transfer those points to my current active Adobe Substance 3D Texturing subscription account, those points wouldn't expire.

The message shown when trying to link accounts and transfer points says, "Not Eligible". It would be greatly appreciated if the Adobe Substance devs could remove this arbitrary eligibility requirement, as I'm being unfairly punished for having spent way more money over the years than many people who've had indie subscriptions.

Thanks for listening.

Romain3D · Accepted Answer

Thank you for looking into it.

I was given some 180 points by Allegorithmic, possibly for Substance Database. In the original post I mentioned I had tried syncing the accounts and it said "Not Eligible" for points, although I could sync purchased assets. I canceled my 3D Texturing subscription yesterday Oct. 4 as I won't be using it this month, but it was active when I tried syncing on Sept. 30.

We indeed did not think of this scenario when developping the transfer feature as perpetual users usually do not have any points.

What you can still do is purchasing everything you need with your Substance account with your remaining points and then ask for a new sync on your Adobe account. All the new purchases you will have done with your Substance account will be migrated to the Adobe one.

It is not point transfer but still all the new purchased assets would be transfered.

We'll look if we can find a way to transfer points for perpetual users but it is such a corner case I doubt we find an easy way to do so

lloyd_ril · Answer

I have a prior indie subscription too, none of those points are transferring either.  The whole things an embarrassing mess.

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