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Tim Main
Participant
November 30, 2024
Answered

Downloads not available for 3 month trial with proart

  • November 30, 2024
  • 1 reply
  • 315 views

I have a Substance 3D Texturing subscription that came with my proart system but i can't download assets. I get directed to the subsciption page also. I've tried clicking on the subscribe in the account page but still no luck. Is this as the 30 day not included in the trial?

    This topic has been closed for replies.
    Correct answer Tim Main

    Hi @intuitive_Whisper5C7F , @Tim Main 
    The issues should be fixed.
    Can you check ?
    I offered for each of you 100 additional points.
    Sorry for the inconvenience.
    Best regards
    Cédric Marchessoux
    Lead Product Manager 3D Assets platform
    Lead Product Manager Painter
    Director of Product Management



    That would rked, thanks

    1 reply

    I
    intuitive_Whisper5C7F
    Participant
    December 2, 2024

    Hi! Stuck with the same issue here.

    Cedric Marchessoux
    Community Manager
    Cedric MarchessouxCommunity Manager
    Community Manager
    December 3, 2024

    Hi @intuitive_Whisper5C7F , @Tim Main 

    We are looking into your issues with the non access to downloads of 3D Assets.

    Best regards
    Cédric Marchessoux

    Cedric Marchessoux
    Community Manager
    Cedric MarchessouxCommunity Manager
    Community Manager
    December 3, 2024

    Hi @intuitive_Whisper5C7F , @Tim Main 
    The issues should be fixed.
    Can you check ?
    I offered for each of you 100 additional points.
    Sorry for the inconvenience.
    Best regards
    Cédric Marchessoux
    Lead Product Manager 3D Assets platform
    Lead Product Manager Painter
    Director of Product Management


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