Hmmmm....

This was posted by me in the Substance Stager discussion before I realized it would be better to post it here:

When Adobe decided to do away with the old Substance accounts, Substance users were told repeatedly that we should cancel our Substance accounts, sign up for an Adobe Substance account, send the invoices to Adobe customer service, and our points would be transferred and the remainder of our Substance account payment would be refunded on a prorated basis. Today I found out none of this is true. I was informed by email of the following:

"Any unused Substance 3D assets ( formerly Substance Source) points remain in your legacy Substance account until further notice. You will have credits to use via your Adobe account as well. We will communicate to eligible users in the future on the process to transfer your licensed assets and unused points to your Adobe account."

So if I want to use my 700 plus points to purchase 3D assets, I will have to purchase another Legacy Substance account on the old site?!! Allegorithmic was known for their reworking of the terms of their TOS--I once had to get them to give me a year of Substance because of their screw-ups--but they were a small company. Adobe has no excuse. The e-mails and notice say nothing about Adobe transferring those points at their leisure. First you have to jump through hoops to transfer, then you have to wait until Adobe decides it's good and ready to let you use the points and assets you've already paid for? In addition, I have nine days left on my Substance subscription and was told by customer service "Your license is in fact not eligible for a refund since the last bill was about a month ago. The only thing left to do is let this subscriptions expire." The sum is paltry but, come on, a promise is a promise. This is terrible customer service. I have been an Adobe customer for over 30 years and I can't remember a cluster like this one.