I can't install Substance Painter with a valid Education License

Forum|Forum|2 years ago
July 18, 2023
6 replies
1698 views

I am a student and already have a creative cloud subscription. Now I also have an Adobe Substance 3D Education subscription. I received the key via email and redeemed it. Both subscriptions are visible in my Adobe account, but I can't install any of the Substance products. Neither from the desktop app nor from the website. I can only test them or buy them. If I click on "Download Substance 3D apps" from this site https://substance3d.adobe.com/education/ I am redirected to the page from which I can install the products. There I only see the Install button for 2-3 seconds and then the view changes to "Try and Buy". I can't install the products. Can it be that both subscriptions do not work with the same account? Anyone had the same error and was able to fix it?

This topic has been closed for replies.

Correct answer Annemarie_K

Edit: My problem seems to be solved. I don't know why but today I can see and install all Substance products in my library.

M

my_6744

Participant

help im having the same problem too, but my mine says "UniqueID already exists" and i didnt or i cant find the email they sent me anywhere and i cant even get a new email for my eligibility code sent because i dont know how.

L

Leonardo Adri36557362fm5r

Participant

Hey! I'm a student too and I'm also having the same problem. Could someone help me to fix it? :c

The same thing happened to me as Annemarie. When I clicked on the download substance apps link, I'm instantly redirected to the site. And then I only see the install button for 2 seconds. In my case, I took advantage of the 2 second bug to quickly click on the install button, and it did install it but with the 30-day trial.

K

kacper34938352i560

Participant

hello, i have the same problem. Could someone help me with it? thx:))

Cedric Marchessoux

Community Manager

Hi
Ok I had a check, you do not have points for 3D Assets and this is normal because it is an educational license.
The fact that you do not have access to apps is not normal.
You may not be logging in with the right account, but it's difficult to know.. support should be able to help you:
https://helpx.adobe.com/support.html

Best regards
Cédric

K

kacper34938352i560

Participant

After some time it worked and the apps were listed together with the rest from creative cloud. Thanks for the reply

D

Daisy34875531z5wk

Participant

I currently have exactly the same problem and have spent days trying to fix this problem. Can anybody from the Adobe team help me with this issue?

Cedric Marchessoux

Community Manager

Hi

I contacted my colleague in USA, waiting for his answer.
Come back to you soon.

Cédric Marchessoux

Cedric Marchessoux

Community Manager

Hi

This is because you have have two Adobe profiles with the same email adress.
One of the profile does have the Substance subscription the other one does NOT have it.

You should select "Business" instead of "Personal" when you login.