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saschau41670581
Participant
August 28, 2024
Question

I cannot download Adobe Substance 3D Assets

  • August 28, 2024
  • 2 replies
  • 345 views

I received a 3-month subscription to the Adobe Substance 3D Collection as part of a promotion from Asus. Unfortunately, I cannot download Adobe Substance 3D Assets. Instead of the download button, I am directed to a subscription that I cannot complete as it says I have already purchased it. Download points are not available according to the advert.

Is this intentional or an error? How can I get the relevant points?

 

    This topic has been closed for replies.

    2 replies

    S
    saschau41670581Author
    Participant
    October 3, 2024

    Still no useful answer to the problem. Apparently there is no need for new customers.

    Cedric Marchessoux
    Community Manager
    Cedric MarchessouxCommunity Manager
    Community Manager
    October 3, 2024

    Hello @saschau41670581 
    Extremelly sorry about this situation. In the coming days, you will have access to points to download assets from 3D Assets.
    If you have finished the trial period of 30 days, we will give you additional points to try to compensate this issue.
    Sorry for the inconvenience

    If on Monday you still have issue please reply to this thread. But I will make sure that you have access to your points and get additional ones as compensation.
    Cédric Marchessoux
    Product Manager
    Substance 3D Painter
    Substance 3D Assets platform


    E
    elle_9647
    Participant
    September 13, 2024

    I'm having the exact same issue, though I subscribed myself and I'm right now on the free first 30 days. This is insanely frustrating and I'm considering just unsubscribing.

      Cedric Marchessoux
      Community Manager
      Cedric MarchessouxCommunity Manager
      Community Manager
      October 3, 2024

      Dear @elle_9647 

      We know that it is not ideal, but you need to wait the 30 days trial period before having your monthly points.
      Meanwhile if you decide to skip the trial period, you will have access to the assets that are not free.

      Cédric Marchessoux
      Product Manager
      Substance 3D Painter
      Substance 3D Assets platform

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