Participating Frequently

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I have no more access to substance source and lost all my points !

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My subscription is paid for this month (painter, designer etc...) BUT I CAN'T ACCESS substance Source.

Cherry on the cake I lost ALL my points !

What happens ?????????????

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Marion3DCorrect answer

Community Manager

Hi,
No points were deleted!
There could be two causes to the problem :
- you are connected to the wrong account (see this forum post for help ). If you have a subscription on the Substance side make sure you login with your Substance login and not using the Adobe login as both accounts are not connected.
- your password manager got confused by 3D assets/Source moving to adobe.com and it adds automaticaly the info about your Adobe account in the place of the Substance login. In that case try typing your login info by hand.

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stephank55901124

Participating Frequently

I have the same problem. Why aren't the Substance and Adobe CC paired? The Substance launcher no longer shows new content. Then I have to open the content browser via Adobe CC and then I can get the message that I don't have a Substance account... worthless.

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Marion3D

Community Manager

Hi Stephan,
I'm not sure to understand the issue you are facing. When/where does it tell you you don't have a Substance account?

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stephank55901124

Participating Frequently

when I want to use the Adobe Substance 3D Assets on my Adobe CC desktop. Do I need to buy Substance account first.... I already have that, don't I?

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Marion3D

Correct answer

Community Manager

Hi,
No points were deleted!
There could be two causes to the problem :
- you are connected to the wrong account (see this forum post for help ). If you have a subscription on the Substance side make sure you login with your Substance login and not using the Adobe login as both accounts are not connected.
- your password manager got confused by 3D assets/Source moving to adobe.com and it adds automaticaly the info about your Adobe account in the place of the Substance login. In that case try typing your login info by hand.

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S

stephank55901124

Participating Frequently

That's the problem with having an Adobe CC account and an Adobe Substance account. Why is the content browser on the Adobe CC and no longer in Substance???

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Marion3D

Community Manager

Hi Stephan,
Since the release of the Adobe 3D offers, users can have subscriptions with Substance accounts or with and Adobe account. We have to make sure that both types of users can login!
You should be able to stay logged in with your account of choice once you have loggin in a first time.

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