I'm subscribed to the Substance 3D Texturing plan but I'm unable to download any materials.

I recently created my account and subscribed to the Substance 3D Texturing plan (still in the 30 day trial). My plan indicates I should be able to download 30 materials each month but when I try to do so through the Creative Cloud Desktop it says "Subscribe to a 3D plan: To download assets, first subscribe to a 3D offer." with a link to pick the very plan I'm already subscribed to (and if I click through like I'm trying to subscribe to it again, the purchase page says I already own it and doesn't allow the purchase). If I try to download the assets through the webstore, the top bar says I have 0 available credits on my plan and has a "Subscribe" button which again links me back to subscribe to the plan I already have and won't let me subscribe to it again.

I'm at a loss and the Adobe help page has almost no information on this and the virtual assistant can't figure out what I'm talking about. The other threads I've found with similar issues were due to not being signed into the correct profile which I've double and triple checked it shows I'm logged into the correct profile.