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バクストン
Inspiring
Sep 13, 2021 12:03 PM UTC
Answered

Messy asset acount

I have a lot of assets licensed to my original Substance account but now have several months of content in my Adobe account. When is this going to be resolved so I can see all my assets under a single account? It is exceedingly difficult to search or to avoid duplicating assets as things are.

It is difficult to understand why Launcher was depreciated so quickly with nothing to take its place. Not perfect, but at least it helped manage large asset collections locally.

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    Marion3D
    Marion3DCorrect answer
    Community Manager
    Sep 28, 2021 2:17 PM UTC

    Hi,
    The feature to allow eligible users to transfer licensed assets and/or remaining download points has just been pushed to production.
    You can see the details on how it works in this documentation page.
    Please let me know if you have questions or if you encounter issues!

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    5 replies

    Marion3D
    Community Manager
    Marion3DCommunity ManagerCorrect answer
    Community Manager
    Sep 28, 2021 2:17 PM UTC

    Hi,
    The feature to allow eligible users to transfer licensed assets and/or remaining download points has just been pushed to production.
    You can see the details on how it works in this documentation page.
    Please let me know if you have questions or if you encounter issues!

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    バクストンAuthor
    Inspiring
    Sep 28, 2021 4:02 PM UTC

    After entering my Substance login the site just hangs with an endless blue progress wheel.

    Because this is one way I am now worried that I will lose my assets if this fails!

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    Marion3D
    Community Manager
    Marion3DCommunity Manager
    Community Manager
    Sep 28, 2021 4:34 PM UTC

    This is not normal, can you please let me know which version of which brower you are using, and on which OS?

    Have you tried logging in in another browser or in a private window?

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    バクストンAuthor
    Inspiring
    Sep 17, 2021 10:27 AM UTC

    Additionally, although I followed the instructions to cancel my Substance Subscriptions then start new ones on my Adobe CC my licenses still show as Substance with the remaining term (about 60 days). My licenses should show as Adobe and be valid until August 2022. 

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