Hello!
I havn't used Adobe assets for some time. I think the last time i downloaded any materials it was still under the old company. I had ton of credits but i see i have 0 of them now.. Is there a way to get them back or did i just lost all of it?
Thanks!
Martin
In September 2022 the older Substance/Allegorithmic accounts disappeared to be replaced by Adobe accounts as they were more future-proof.
Before this there were emails since february 2022 I think to let users know, as it was possible to transfer points from an old account to an Adobe one under some conditions.
If you have not done this at the time unfortunately it is not possible anymore to get back the list of licensed assets and remaining download points automatically.
Can you please write to contact@substance3d.com ? They will let you know what is possible to do!
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