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cgs95050334
Participant
January 31, 2025
Question

No more points/credits

  • January 31, 2025
  • 1 reply
  • 230 views

I had 20 credits remaining from a previous subscription which I had every intention of using eventually, but now Adobe has suddenly changed things and given full access with subscriptions - that's great - but why do I lose the credits I already paid for? Are you going to refund me? It seems I have to shell out more money to resubscribe now and pay again for what I already paid for.


    1 reply

    C
    cgs95050334Author
    Participant
    January 31, 2025

    I just realized I can't even download the assets I bought in the past anymore! Why was there no prior notice to this happening!?

    Cedric Marchessoux
    Community Manager
    Cedric MarchessouxCommunity Manager
    Community Manager
    January 31, 2025

    Dear @cgs95050334 

    I will send you a direct email from my email address to solve the issue.

    Best regards
    Cédric Marchessoux
    Director of Product Management, 3D&I
    Lead Product Manager Painter & 3D Assets Platform

    C
    cgs95050334Author
    Participant
    January 31, 2025
    Great, thanks for the quick reply!

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