Paid for plan but cannot access it, linked to student account

Question

So I am a student at SCAD and they have a partnership with adobe to provide us students with adobe products, but I needed to buy some materials for Substance Painter and didn't have any credits to download them. I subscribed to the monthly plan in order to get the credits and the payment went through successfully with a confirmation email and everything, but the plan does not show up in my adobe account and it does not recognize that I bought a subscription when I open the Substance 3D Assets webpage. I'm thinking it's because the student account plan and the subscription are conflicting with each other? I'm not sure how to fix it, at this point I'd just like to refund the subscription but I can't contact Adobe Support because I am "not the organization administrator" on my plan (I'm assuming that SCAD is the admin). Any help would be much appreciated!

Marion3D · Accepted Answer

Hi Katie,Your email is linked to two Adobe accounts: the personal one, linked to your subscription, and the enterprise one, linked to your university.Please make sure your select your personal one in your profile on the Substance 3D Assets website, as described here. -Marion

kglad · Answer

did you use the same adobe id (ie, email address) for both subscriptions?  (eg, check your account(s) to verify your subscription(s) is(are) what you expect and to verify your adobe id(s), https://accounts.adobe.com

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