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Tensitz
Tensitz
Participant
March 5, 2022
Answered

regarding point transfers

  • March 5, 2022
  • 1 reply
  • 202 views

let me get this straight.... to be able to transfer my 749 points, which I have paid for through YEARS of subscription, now it turns out that I have to SUBSCRIBE AGAIN to not lose them? seriously? I am really confused, I don't want to spend 749 points that I have been saving to download things that I need, on anything as long as I don't lose them. Seriously Adobe, was this the best way to keep customers? I've been thinking for a while whether to keep using these tools or move to more user friendly ecosystems... this doesn't help. Do I really have to re-subscribe to keep those points? do I have to keep subscribing to be able to use them in the future? or by subscribing for a month, will I be able to keep the points and use them even if I don't have an active subscription?

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Correct answer Marion3D

Hi,

If you have an individual account, you will be able to keep and use your points on the Adobe side even after unsuscribing, so you can indeed take a monthly subscription, do the transfer and then cancel your subscription so you are sure you get your points and you don't keep the subscription for more months.

1 reply

Marion3D
Community Manager
Marion3DCommunity ManagerCorrect answer
Community Manager
March 7, 2022

Hi,

If you have an individual account, you will be able to keep and use your points on the Adobe side even after unsuscribing, so you can indeed take a monthly subscription, do the transfer and then cancel your subscription so you are sure you get your points and you don't keep the subscription for more months.

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