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Tensitz
Tensitz
Participant
Mar 5, 2022 12:30 AM UTC
Answered

regarding point transfers

let me get this straight.... to be able to transfer my 749 points, which I have paid for through YEARS of subscription, now it turns out that I have to SUBSCRIBE AGAIN to not lose them? seriously? I am really confused, I don't want to spend 749 points that I have been saving to download things that I need, on anything as long as I don't lose them. Seriously Adobe, was this the best way to keep customers? I've been thinking for a while whether to keep using these tools or move to more user friendly ecosystems... this doesn't help. Do I really have to re-subscribe to keep those points? do I have to keep subscribing to be able to use them in the future? or by subscribing for a month, will I be able to keep the points and use them even if I don't have an active subscription?

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Marion3D
Marion3DCorrect answer
Community Manager
Mar 7, 2022 1:27 PM UTC

Hi,

If you have an individual account, you will be able to keep and use your points on the Adobe side even after unsuscribing, so you can indeed take a monthly subscription, do the transfer and then cancel your subscription so you are sure you get your points and you don't keep the subscription for more months.

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1 reply

Marion3D
Community Manager
Marion3DCommunity ManagerCorrect answer
Community Manager
Mar 7, 2022 1:27 PM UTC

Hi,

If you have an individual account, you will be able to keep and use your points on the Adobe side even after unsuscribing, so you can indeed take a monthly subscription, do the transfer and then cancel your subscription so you are sure you get your points and you don't keep the subscription for more months.

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