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Louis25083013526u
Participant
July 1, 2022
Answered

Subscribed just to transfer the many Substance Source points. Will a refund make me lose points?

  • July 1, 2022
  • 1 reply
  • 171 views

I subscribed to the 3d plan to transfer over about 700 source asset points. Can I refund the subscription and keep the points? Do I need to wait 14 days and then I can cancel? I've read elsewhere my points will be reset to zero if I do that. I'd just like to keep the points without spending extra money on a subscription for no reason since it won't be used.
Thanks

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Correct answer Marion3D

Hi Louis,

You can cancel you subscription without waiting for 14 days, you will keep the points from the transfer from your Substance to your Adobe account.

1 reply

Marion3D
Community Manager
Marion3DCommunity ManagerCorrect answer
Community Manager
July 1, 2022

Hi Louis,

You can cancel you subscription without waiting for 14 days, you will keep the points from the transfer from your Substance to your Adobe account.

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