Skip to main content
Participant
December 17, 2021
Question

Substance 3D Points transfer 'Not Elligble'???

  • December 17, 2021
  • 2 replies
  • 319 views

I bought a Substance 3D Texturing package on creative cloud. Now I want to transfer my points. But it won't transfer my points because it claims I don't have a 3D texturing package. This isn't true.

Wtf?

This topic has been closed for replies.

2 replies

John T Smith
Community Expert
Community Expert
December 17, 2021

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Participant
December 17, 2021

Apparently there's no way to edit posts. The Adobe community forums really isn't that great, btw.

 

Anyway, I forgot to mention I'm transferring points from my previous Allegorithmic Substance plan. I'm a long-time user of Substance 3D tools, and I use them personally and professionally.

Marion3D
Community Manager
Community Manager
December 20, 2021

Hi Alex,
Could you please try to sync once again? I see you tried to do the transfer the same day as you subscribe to the 3D offer on the Adobe side, and it is possible that it took a few hours to be validated