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J28395758fv5l
Participant
Feb 14, 2023 1:51 AM UTC
Question

Substance assets gone......!

I went to login with the email i had with substance source and it said it couldn't find any email assoicated with that account. Tried to logging in with google sign in and yet all my assets are gone....what the flying lion is going on!?

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1 reply

Marion3D
Community Manager
Marion3DCommunity Manager
Community Manager
Feb 14, 2023 8:08 AM UTC

Hi,
I don't see any history of subscription linked to your Adobe account, would it be possible that you have another account which you used in the past?

Or did you have a subscription via Allegorithmic/Substance? If that is the case can you please email contact@substance3d.com ? They will be able to help you

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