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M
Marius33279833858z
Participant
November 3, 2023
Answered

Substance Source Download points

  • November 3, 2023
  • 1 reply
  • 712 views

Hi

 

I tried looking around, but not 100% sure, if I were to stop my subscription to Substance 3D, would I loose the points (asset points?) I have to download textures? I have been subbed for a long time and have a huge amount pf points, dont want to loose them, but I might need to pause of cancel my subscription.

 

Thank you

    This topic has been closed for replies.
    Correct answer Romain3D

    Hi Marius,

    If you have an Individual type subscription like Texturing or 3D Collection, you are supposed to keep your points when you cancel your ongoing subscription. Only professionnal users (Enterprise/Teams) are supposed to have their point resetted when cancelling their ongoing contract 🙂 

    1 reply

    Romain3D
    Community Manager
    Romain3DCommunity ManagerCorrect answer
    Community Manager
    November 3, 2023

    Hi Marius,

    If you have an Individual type subscription like Texturing or 3D Collection, you are supposed to keep your points when you cancel your ongoing subscription. Only professionnal users (Enterprise/Teams) are supposed to have their point resetted when cancelling their ongoing contract 🙂 

    M
    Marius33279833858zAuthor
    Participant
    November 13, 2023

    Thank you, I will confirm when the month has rolled over.

    J
    J32087987gm73
    Participant
    May 21, 2024

    Hi, did your credits stay?

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