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theank
theank
Participant
July 2, 2021
Answered

Transfer account from Allegorithmic to Adobe, Substances Issue

  • July 2, 2021
  • 1 reply
  • 457 views

Hey so I have seen that I have been paying USD 20 to Allegorithmic since January this year, but since April I have not been credited with the monthly substances I am owed (which is a grand total of 90 of them now!). Just got a big project and only now noticed that I have not received them. I am not coming down on Adobe like a ton of bricks as I have accessed and paid this account from so many places its hardly surprising the account does not know up from down anymore.

 

I don't want the cash back (which I have invoices for), that nonsense takes far too long and honestly is not necessary- but I need those substances now. This is not the first time I have had to do this and am posting here so we can give anyone who needs a similar solution a place to start.

 

Right, so what do I do? ADOBE customer service and sales started playing hot potato with my case, so before I get annoyed I would love some inputs as to how to rectify this.

    This topic has been closed for replies.
    Correct answer davescm

    The points do not automatically transfer from a Substance account to an Adobe account - yet (although Adobe have said the ability and method to do this is planned).

    At the moment, when you go to Adobe Assets (formerly Substance Source) you will probably be logged in with your Adobe ID. Go to the top right of the page and log out. Then log back in but this time with your old Substance account details. Your previous points should now be visible and materials can be downloaded, using those old points, from there.

     

    Dave

     

     

    1 reply

    davescm
    Community Expert
    davescmCommunity ExpertCorrect answer
    Community Expert
    July 3, 2021

    The points do not automatically transfer from a Substance account to an Adobe account - yet (although Adobe have said the ability and method to do this is planned).

    At the moment, when you go to Adobe Assets (formerly Substance Source) you will probably be logged in with your Adobe ID. Go to the top right of the page and log out. Then log back in but this time with your old Substance account details. Your previous points should now be visible and materials can be downloaded, using those old points, from there.

     

    Dave

     

     

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