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gavinw37063841
Inspiring
October 15, 2021
Answered

Unable to download assets

  • October 15, 2021
  • 4 replies
  • 976 views

Hi there,

 

After being a long Dimension user and beta tester, I've reluctantly upgraded to the paid substance 3D subscription. The apps are working fine, though I am supposed to get 100 free assets a month on my plan. However, when I log in to the Substance 3D Assets homepage, it says 'subscribe' next to each asset rather than any way to acquire and download the assets? What's going on? If I click on the subscribe, it just takes me to the Substance 3D sign-up page to choose a plan. I've tried all the usual routes of login out, login in, clearing cache etc., but to no avail.

    Correct answer Marion3D

    Hi,
    On our side it looks like the download points were added to the profile of your organization.

    Have you selected the right organization on your profile, as detailed in this section of the doc?

    If you do not see your org, could you please upload here a screenshot of what you see when you try changing your org?

    4 replies

    F
    Fotomaker01RA
    Known Participant
    March 4, 2025

    I have the exact same issue! March 3, 2025.

    I've been trying for hours to download models ftom Assets to work with in Ps beta and Substance 3D Viewer...

    Marion3D
    Community Manager
    Marion3DCommunity ManagerCorrect answer
    Community Manager
    October 18, 2021

    Hi,
    On our side it looks like the download points were added to the profile of your organization.

    Have you selected the right organization on your profile, as detailed in this section of the doc?

    If you do not see your org, could you please upload here a screenshot of what you see when you try changing your org?

      G
      gavinw37063841Author
      Inspiring
      October 18, 2021

      Thanks Marion3D,

      Whatever backend investigations you did seem to have worked as they are showing up now. Thank you for looking into it.

      C
      christiann17295773
      Participant
      October 18, 2021

      i literally have the same problem...

        Marion3D
        Community Manager
        Marion3DCommunity Manager
        Community Manager
        October 18, 2021

        Hi Christian,

        In your case it is normal: the payment for your 3D subscription is still pending, and you already have access to the 3D tools but the download point for the 3D assets are given to users the moment the payment is received. Depending on your payment method it should be soon!

        Marion3D
        Community Manager
        Marion3DCommunity Manager
        Community Manager
        October 18, 2021

        Hi,

        We are investigating on your case are indeed it is not normal!

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