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Participant
April 3, 2025
Question

Urgent: Restoration of Access to Adobe Substance 3D Collection

  • April 3, 2025
  • 1 reply
  • 269 views

Hello Representative,

 

I recently received an email informing me that my access to the Adobe Substance 3D Collection has been revoked without prior notice or explanation. This access is critical for supporting multiple efforts within my enterprise. The Substance 3D Collection is pivotal to both current and future projects.

 

The loss of access will result in significant work blockers, necessitate budget adjustments, and potentially jeopardize ongoing and future efforts. Additionally, it places added pressure on my Boeing VR team, which is already operating with a minimal staff. I urgently request your assistance in reactivating my access to prevent these disruptions.

 

Thank you for your prompt attention to this matter.

 

-Sheldon French

Support Multimedia Design Specialist III

1 reply

Community Manager
April 7, 2025

Hi @sheldon_8460 , I do not see any current or past Substance 3D Collection subscriptions attached to your account. I would recommend first reaching out to your company's licensing administrator to understand next steps. 

Participant
April 7, 2025

Thanks for the update Tiffany. I reached out to my internal contacts but have yet to hear back. Fortunately, earlier this morning I received an email from Adobe letting me know my access had been restored. I checked the Substance Assets website and Substance Painter and I have full access again. Not quite sure what happened last week but it appears everything is working again.

Community Manager
April 7, 2025

Great to hear! Best of luck with your (and the team's) projects.