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Caleb5C50
Participant
September 5, 2021
Question

When does monthly download quota reset?

  • September 5, 2021
  • 1 reply
  • 687 views

When does the monthly quota of 30 downloads for Substance 3D assets reset? I'm in second month of my Substance subscription, but the download quota has not been reset to 30 (still at 0).

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1 reply

C
Caleb5C50Author
Participant
September 6, 2021

Actually, looks like it just reset to 30, so I assume that means it's at the sign up time on the day one first signed up for the subscription (and that must have been later in the day than I originally remembered).

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バクストン
Inspiring
September 6, 2021

Mine is already a day late, my invoice clearly shows 5th August and it is now 6th August. Not only this but my Substance account assets still have not transferred to my Adobe account and there is still no plugin for Modo 15. 

 

バ
バクストン
Inspiring
September 6, 2021

Hi,
From what I can see you have received your points, please let me know if that is not the case!
On the Substance 3D Assets we receive the notification the payment has been received and give points after this notification, which can be a bit later after you have been given access to the 3D tools. And after that we distribut the pints at that same hour the same day every month, which in your case is in the morning of the 6th of every month (French time).


Thank you Marion3D

I recieved my points this afternoon. The info on the asset page says to check your account for when you receive asset point updates which for me is 5th of each month, it does not state that I have to wait for France to catch up with Japan's clocks or waiting for payment processing as I have already paid for the year. It is a small thing but when added to Adobe's poor handling of moving already purchased assets and the glacial progress updating the integration plugins you can understand the overall frustration with Adobes handling of this..'

 

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