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Participant
July 7, 2025
Question

Where is my points?

  • July 7, 2025
  • 0 replies
  • 71 views

I've logged in into my Adobe account after a while and found out that all my 500+ points disappeared. As I learned, now you need a subscription to download any assets. But Adobe doesn't sell subscription in my region. So my earned points just has been taken from me and I can't purchase a subscription to continue use a library. The whole point of that system was that you could save up points and continue to use assets library long after you cancel a subscription for whatever reason. This was the main reason I had a subscription in a first place, because I had a several perpetual licenses of my Substance products and didn't need it at all excpet for assets.

 

Also I didn't get any emails that would warn me about that change in advance. Trully great customer experience.