Participant

Question

Where is my substance source access?

Forum|Forum|9 months ago
May 6, 2025
3 replies
845 views

I had over 300 substance source points before point limits were removed.

Is there something other then usual "fu" that adobe can offer me?

I paid for content i am unable to access now. I cant download anything becuase it says "subscribe".
Well i did, i acumulated points and i want to use them.

300 points with 25 per month is like a year of subscription.

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Tiffany3D

Community Manager

Hello @P32020305377u - individuals with points accumulated from prior Substance 3D subscriptions had access 3D Assets Library available to them through the end of April. Umetered access to the full library of Substance 3D Assets will require an active Adobe Substance 3D Subscription now.

Tensitz

Participant

I came here to ask exactly the same thing. Can someone explain to me when it was stated that access would be lost at the end of April? I’ve lost around 1,000 points, which is no small amount. When I saw that the need to use points was being removed, I didn’t think it was necessary to license and download my entire library. And now it turns out that those 1,000 points I paid for—first I’m told I no longer need them, and now that I’ve lost them. Adobe, do you realize how much money I’ve given you in exchange for NOTHING?

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dav.pixmaker

Participant

I don't understand at all...we could have kept our points and the current system would still be in place. Other sites offer textures under subscription, if this is not resolved here I will not hesitate to change houses.

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dav.pixmaker

Participant

hello i have exactly same problem, do find an answer???

T

Tiffany3D

Community Manager

Hi @dav.pixmaker - individuals with points accumulated from prior Substance 3D subscriptions had access to 3D Assets Library available to them through the end of April. Unmetered access to the full library of Substance 3D Assets will require an active Adobe Substance 3D Subscription now.

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dav.pixmaker

Participant

Thanks for your feedback, I wasn't aware of that. Unfortunately, I only use textures and not software like Painter or Designer.... impossible to keep the number of points for which I had paid anyway? I feel somewhat ripped off there

kglad

Community Expert

which substance app?

P

P32020305377uAuthor

Participant

Substance source isn't specific enough?

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from account, payment and plan">

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