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Marion3D
Community Manager
Marion3DCommunity Manager
Community Manager
June 21, 2021
質問

You have (or had) a subscription but don't know how to access to your points?

If you have an Adobe 3D subscription, please login with your Adobe account using the "Log in with Adobe" button on the login page.

If you have/had a Substance account, please login with your substance account using your email ad password combination on the login page. Being logged in on adobe.com logs you automatically with your Adobe account on Substance 3D Assets, so try logging out and logging in again with your Substance account if you are logged in by default with your Adobe account.

Both accounts are not linked, so you won't see the downloads you have on your Substance account if you login with your Adobe account.

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    Marion3D
    Community Manager
    Marion3DCommunity Manager作成者
    Community Manager
    June 23, 2021

    @Dionysios.Ts we are working on a solution and will let users know when it is made available!

      D
      Dionysios.Ts
      Inspiring
      June 23, 2021

      Thank for your answer! Very appreciated!

      Dionysios -

        D
        Dionysios.Ts
        Inspiring
        June 23, 2021

        Hello and my best wishes for this new launch!

        I have a comment and question, if the two accounts are not linked, we risk in this way to download and use credits for assets that we already "bought" during our Substance account. Why is not possible to pass the user data to the new Adobe account so we continue from the assets we already bought?

        Thanks in advance,

         

        Dionysios -

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