Known Participant

Answered

All favorited fonts suddenly missing

Forum|Forum|4 years ago
August 28, 2021
14 replies
17315 views

After years of favoriting many Adobe Fonts, suddenly my list of favorites is empty. How can I get those favorites back?

I have tried logging in and out again. I have tried different browsers.

I have spend hours on the phone and on Adobe support chat, but they are (unfortunately) very poor communicators, constantly misunderstanding me and going off in wrong directions.

Correct answer Molly Doane

Hello – a bug was identified that hid favorited fonts for some users. This bug was corrected in 2021, however any accounts currently experiencing the issue will need to be corrected manually. This bug was for the Adobe Fonts site, only, not the favorites system in any other app.

If you have ran into an issue with your font favorites on the Adobe Fonts website, you can comment on this thread and we will do our best to investigate.

J

jordie_1326

Participant

Hello – all of my favorited fonts on fonts.adobe.com have disappeared. I have tried signing out/in and using both Firefox and Chrome with no luck. Any help getting these back is appreciated.

Tarun Saini

Community Manager

Hi @jordie_1326,

Welcome to the community! We're sorry to hear about this. Please ensure you're signed in to the Creative Cloud Desktop application. If that dont help, can you please share your Adobe ID with me via private message?

Private messages should be accessible from the envelope in the top right corner. This should be the direct URL- https://adobe.ly/4nfOuit

Regards,

Tarun

F

FLORIE27199429q7s5

Participant

Hi,

I have the same problem, my list of favorites just disapeard on adobe fonts website. Is it possible to restore them ?

Tarun Saini

Community Manager

Hi @FLORIE27199429q7s5,

Welcome to the community! We're sorry to hear about this. Please ensure you're signed in with your correct Adobe ID and choosing the correct profile, for more information, please check this article- https://adobe.ly/4820MGh

Also, did you try using another browser to check if that helps.

Regards,

Tarun

O

oliviah20644534

Participant

Yes, this is a major problem for me, too. I don't even see how to label a font as a favorite.

Tarun Saini

Community Manager

Hi @oliviah20644534,

Welcome to the community! To select a font as a favorite, click on the heart icon, which is beside the name of the font. Please check the screenshot below-

Let us know if that helps.

Regards,

Tarun

O

oliviah20644534

Participant

Having the same problem, and I don't even see how to mark a font as a favorite.

C

chavy Altman

Known Participant

I've been experiencing this since last night already. Is there a quick fix? Or does Adobe want to pay me the price of lost customers?

C

chavy Altman

Known Participant

To clarify, the fonts I'm searching for don't appear in Adobe Fonts in the browser when I search their names either. I downloaded them earlier this week. These are hundreds of fonts. I only have under 100 fonts downloaded right now. I probably had a few thousand earlier this week. Why is Adobe messing with my business?

I know from the support designer groups I'm on that I'm not the only one experiencing this bug. Please fix this now. You're putting many users through trouble.

Tarun Saini

Community Manager

Hi

@chavy Altman

,

Did you try the steps mentioned above, like signing out and signing back in again? Also, please share your Adobe ID with us.

Regards,

Tarun

Jack BrannenAuthor

Known Participant

How do I unsubscribe from this thread? I keep getting email notifications about it and I don't want them. I'm not "following" it.

M

Marsha Lynn

Participant

Hello – a bug was identified that hid favorited fonts for some users. The bug has been corrected, however any accounts currently experiencing the issue will need to be corrected manually.

D

defaultkq4k6zqmzrq4

Participant

Ich wollte die Schrift «Circular Std» in Adobe Fonts wieder aktualisieren. Diese ist nun aber aus der Adobe Font Datenbank komplett verschwunden. Wie kann ich diese wieder aktualisieren? Dankeschön.

M

Mahmood Zidan

Inspiring

What's up with this issue? Why isn't this looked at as critical? This is very frustrating. Every time I need to start working I have to disable fonts in CC and disable syncing, logout then login back in and re-enable them and then wait for 20 mintues for the fonts to sync. This is affecting my business badly.

A

Anonymous

Same issue here, still broken. I'd recommend you use the free app Fontbase in the meantime, it will speed things up so your business should not be affected by lost time.

vanniman

Participant

Hi everyone, recently my Adobe applications stopped reading my imported adobe fonts. I tried to remove them and re-add them but the problem, after restarting the applications, persisted. Here some exaples in the attachments.

vanniman

Participant

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