Participant

Answered

Creative Cloude desktop app won't show active adobe fonts

Forum|Forum|3 years ago
February 21, 2022
42 replies
12617 views

Hello fellow creatives,

after signing out of my account in the creative cloud desktop app and signing back in, no fonts are showing under active or inactive fonts.

I get what I assume is the starting page for when you don't have any fonts yet.

Wierd thing is, when I click on search for fonts and get to the browser overview of all the adobe fonts I can manage my fonts just fine. They are all there, I can activate and deactivate them but nothing shows up in the app.

I searched for updates but all programms are up to date.

I deinstalled creative cloud and installed it again, no luck.

At this point I am out of ideas.

I'm working on a HP Z8 G4 with Windows 10 Pro Version 1909.

Any help would be appreciated.

Correct answer Molly Doane

This issue blocked new font activations and has since been resolved. We are working with our partner teams to provide more detail on our status page.

Thank you for waiting while we worked to get things back up and running. If you’re still experiencing issues please contact Adobe Care or direct message AdobeCare on Twitter.

Show previous replies

F

Federico5E08

Participant

I see nothing, neither web projects nor any of our activated fonts.

I have read other posts about this mentioning that the issue had been solved. It is not for me so please tell me what I need to do to have this fixed manually.

It's unaceptable that this fails like this... very frustrated.

J

JcreativeSt

Participant

Hi is anyone experiecing issues with Fonts atm. I did the trouble shoot, logging in and out, restarting my computer but there seems to be no connetion. All the fonts are de-actived on creative cloud and not showing in illustrator but ative on the fonts site!?

J

JcreativeSt

Participant

Please, ignore this just seen, a different thread with this topic

helôp37024681

Participant

Having the same problem here. 3+ hours without synced fonts and lots of jobs to be done... Tried everything, no luck. Adobe, can we PLEASE have an official statement of what's going on?

luish41631187

Participant

You would think they would have some type of message in CC to let us know that there is a syncing issue on their end. Instead we are left in the dark having to troubleshoot for hours. What a waste of time.

Tharson801

Participant

It would be nice if these sorts of issues were pushed through the desktop app so that people don't spend hours and hours of their day trying to fix something that isn't an issue on their end. I've been trying to activate my fonts for hours now to no avail, and only per-chance stumbled onto this thread.

E

elikhopter

Known Participant

it would be nice to have a compensation at the level that can bear this kind of financial damage when you have to present to a big client a dozen page design for tomorrow and you can not do it.

R

Robbe5E0F

Participant

Yes, indeed! I also needed my fonts today for an important project.

Y

Yesenia5FBC

Participant

This is my 13th reason - it's been two days

E

elikhopter

Known Participant

I have the same problem I can't finish all my projects it's the worst hell possible.

F

Faouzi

Participant

Hello all,

I am having the EXACT issue. I am actually using 4 computers. I am entitled to 2 instances of the license. So I switch between computers using the Adobe license management system. Not only the Adobe Creative Cloud is behaving as if this is the first time I start it, but one particular font family that I was using (Almaq) is no longer installed on any of my computers, even through the adobe font manager shows that it is active. I just used the font yesterday!!

HARSHIKA_VERMA

Community Manager

Hi All,

We are sorry for the trouble. It is a known issue with sync services that impacted our fonts services, and the team is working on fixing it as soon as possible.

You may also track the status of the issue at: https://status.adobe.com/

We are sorry for the frustration.

Thanks,

Harshika

A

Abby Gust Hutter

Participant

At minimum, please place a temporary notice on your Font Activation Troubleshooting page. Logging out of creative cloud makes the issue WORSE and you go from not being able to use newly activated fonts - to complete loss of all activated fonts.

kathleenc29212407

Participant

I'm having this issue as well which started this evening. But i'm on the lates M1 mac. I went through and did all the troubleshooting as recommended. Did 2 sessions of the virtual support session. Support did not help.

Ran Adobe Creative CLoud Cleaner.. -- that didnt work either.

Activated fonts show status (activated or inacative) on adobt font site on the web browser. Creative cloud desktop app however does not show any active fonts and the activated fonts are not visible in app.

Spent the last 5 hours trying to troubleshoot it with no success.

Sure would be nice to have it solved before tomorrow's work day.

E

Emily22378922ta88

Participant

Same!!! Spent hours troubleshooting. Did every step. I logged in and out of creative cloud and now I have zero fonts to work with. I hope this is fixed. Ridiculous issue to suddenly happen

R

Robbe5E0F

Participant

Same!!

Molly Doane

Participating Frequently

I'm sorry to hear you're having trouble. There was a brief outage for the Creative Cloud desktop app earlier, and we think this may have triggered the issue.

Our engineering teams are treating this with top priority and are actively working to resolve the issue. Please follow this post for further updates.

T

TVN Productio23293793fd36

Participant

Hi Molly, I send you all the Information. If you need anything else plese let me know.

And so everyone has this info as well:

On the same network I tried a different computer as well as a different license with the same result.

Best regards,

Leandra

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded