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defaulttwutv6kit8th
Participant
February 21, 2022
Answered

Creative Cloude desktop app won't show active adobe fonts

  • February 21, 2022
  • 42 replies
  • 12617 views

Hello fellow creatives,

 

after signing out of my account in the creative cloud desktop app and signing back in, no fonts are showing under active or inactive fonts. 

 I get what I assume is the starting page for when you don't have any fonts yet. 

Wierd thing is, when I click on search for fonts and get to the browser overview of all the adobe fonts I can manage my fonts just fine. They are all there, I can activate and deactivate them but nothing shows up in the app. 

 

I searched for updates but all programms are up to date. 

I deinstalled creative cloud and installed it again, no luck. 

 

At this point I am out of ideas. 

I'm working on a HP Z8 G4 with Windows 10 Pro Version 1909.

 

Any help would be appreciated. 

 

 

 

 

 

 

 

      Correct answer Molly Doane

      This issue blocked new font activations and has since been resolved. We are working with our partner teams to provide more detail on our status page.

       

      Thank you for waiting while we worked to get things back up and running. If you’re still experiencing issues please contact Adobe Care or direct message AdobeCare on Twitter.

      42 replies

      Show previous replies
      D
      defaultuk4fm3faz1z7
      Participant
      February 22, 2022

      Having the same issue, I contacted help support, wasn't much help, in the end the person said that they were having some issues and were trying to solve it. Honestly the support just made it worst, because at least at the start of the day I could see some of the fonts, now after the help and updating the creative cloud app I see nothing, zero fonts.

        B
        big23247573f88c
        Participant
        February 21, 2022

        1. I want to activate Adobe Fonts, so I click "Browse fonts"

        2. I click "view family" 

        3. I can only see the option "Available with CC" instead of "Activate Fonts" however I have Adobe Fonts included in my plan. I have an option to click "subscribe to Creative Cloud" but I am already subscribed. I am also logged in so that is not the issue?

        4. I would love to solve this directly with Adobe but only my school's admin can and they are very busy. 

        Can anybody help?

         

         

          L
          lindsayb59562220
          Participant
          February 23, 2022

          I have same issue - nightmare as cannot get jobs done - adobe have taken control of computer and could not fix - they have told me it is a problem and they will email when resolved!

           

           

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