Custom Fonts keep getting disabled/removed

Question

Hi everyone,

I added multiple custom fonts via the CC desktop app. To be clear: I am not talking activating fonts from adobe fonts. I added font files via "Fonts > Add Fonts to Creative Cloud". Everything worked fine until some day I opened an AI-file that contained custom fonts and the usual message of missing fonts appeared:

I checked the CC app and the font was "installed" anyway:

I found that signing off the CC app and restarting it sometimes helps temporarily and the fonts are downloaded and installed again:

But after a few days (didn't examine precisely when) the same problem occurs again and the font is "gone". It is terribly inconvenient having to do the signin- off and -on and app-restarting procedure especially since it is not always working on first try and sometimes it takes forever loading the fonts again.

Does anyone know this problem?

Help is appreciated! Thank you!

V

Anonymous · Accepted Answer

Dang, you are totally right. I thought I had restarted my system yesterday morning and was happy because it worked, but turns out I had it only on sleep mode. Now that I actually restarted it today, fonts are gone. Great ...

Looking forward to this bugfix (if it comes at all) ...

If your Core Sync version is now 5.2.7.2 or higher, it should be fixed on Mac and Windows.

Anonymous · Answer

This has been going on since the summer. See my post here: https://community.adobe.com/t5/adobe-fonts-discussions/syncing-of-fonts-i-ve-added-to-adobe-creative-cloud-has-recently-stopped-working/td-p/12363216

Adobe have commented that a fix is on the way and should be soon at this point.

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