Participant

Question

Fonts Not Loading in Creative Cloud

Forum|Forum|2 years ago
September 13, 2023
11 replies
5015 views

None of my loaded Adobe fonts are synching to the creative cloud desktop app (let alone any of my actual programs). Everything else appears to be working fine, but under Added Fonts it just has the blue wheel of death and says "Loading Adobe Fonts...". It's been like this for at least 2 hours. I'm using a PC, Windows 11. I've never had any issues before and nothing with my system has changed. Please help!

Maria3B

Participating Frequently

Same issue.

P

pierreg26

Participating Frequently

I've finally managed to solve the problem! I hope my solution will be just as effective on your side!

in fact in my case everything came from the file

CoreSync_x64.dll
I removed CreativeCloud App and then deleted this file, which was located here:
C:\Program Files (x86)\Common FilesAdobeCoreSyncExtension\CoreSync_x64.dll

(to remove it, I followed the :

https://answers.microsoft.com/en-us/windows/forum/all/removing-coresyncx64dll-on-windows-11-home-single/6b754f05-4adc-4827-9f0c-845ac26c0ab3)

I reinstalled creative cloud, and my fonts came back after clicking on Adobe Fonts in the application.

Try it out on your side, and hope it works!

P

pierreg26

Participating Frequently

sorry this file (I forgot the back slashes)

C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll

M

madkatworks

Inspiring

Is there any updated solution to this? My fonts are going in and out of loading and not. In one of my projects, the font loads only in half of the text graphics (see attached). The text font in the top left corner is the same as the center text font. Yet...somehow they are showing up as two entirely different fonts. Only the one in the top corner is the correct font. It's maddening!

P

pierreg26

Participating Frequently

so no solution found ? 😞

B

Bobby Henderson

Community Expert

Do you have any other software running that could interfere with the Adobe Fonts service, such as a VPN?

P

pierreg26

Participating Frequently

no nothing, as I said above I've tried restarting windows 10 in no-fail mode with authorized connection and just opened adobe creative cloud and no other process, style the same problem

maybe an entry to change in regedit ?

P

pierreg26

Participating Frequently

i have exactly the same problem! from one day to the next, when i open projects using adobe fonts, i get missing font error messages because no adobe program can connect to adobe fonts!

if anyone has a solution...
Thanks

A

amanda7qrk8xb6yenwAuthor

Participant

Yes, this exactly. I'm STILL having the same issue a week later, but my co-worker hasn't had it happen at all. I've attempted to uninstall/reinstall but that didn't help. Tried working on a different network access (at the office vs at home) but no change.

P

pierreg26

Participating Frequently

on my side I deleted all my local fonts (keeping only the system fonts) to see if there was any conflict, but it had no effect, I also uninstalled and used AdobeCreativeCloudCleanerTool.exe but again no change. It's becoming a real handicap as we're really dependent on Adobe Fonts... if anyone has the magic solution... thank you!

G

Gae27868910dzbg

Participant

I've been dealing with the same issue for weeks now. I only have access to 416 and not the 3600 I should have. I'm on a macbook pro.
Adobe: are you doing anything about this?

B

Bobby Henderson

Community Expert

You have 3600 fonts synced via the Adobe Fonts service? Everyone can do what they like, but I usually have no more than a couple hundred fonts from Adobe Fonts activiated at any given time.

You mentioned the problem has been going on "for weeks now." Have you noticed the changes in the Creative Cloud desktop app regarding synced Adobe Fonts? Fonts can expire after a certain number of days of not being used. In order to use fonts that are activated at the Adobe Fonts site in all applications those have to be installed using the Creative Cloud desktop app. Those extra steps are more of an incentive for me to activate only the type families I need at the time and remove others I'm not using.

Abambo

Community Expert

You have 3600 fonts synced via the Adobe Fonts service? Everyone can do what they like, but I usually have no more than a couple hundred fonts from Adobe Fonts activiated at any given time.

By @Bobby Henderson

Having too may fonts on your system slows down the machine, independently of Adobe and Adobe fonts and the OS.

ABAMBO | Hard- and Software Engineer | Photographer

A

Andy5C85

Known Participant

Whole team down because of this. Even though status.adobe.com isn't reporting an official outage yet, this would be the 2nd major Adobe Fonts outage in the past week. They force their Cloud Crap down our throats with no real workaround if it goes down. Now we can be really resourceful and go into their hidden folders and spend countless hours trying to find the fonts if by a stroke of luck it was activated recently, but that isn't the most legitimate way getting back up and running.

braml9516793

Participant

I'm waiting on chat to see what they say - pain in the butt - can't find a work around font.

L

Liara Kruger

Participant

I have the same issue 😕😕

J

Jams229187480y9s

Participant

We've had multiple reports at my company. I've just raised an Enterprise Support ticket hopefully if you're still facing an issue I can post an update here soon.

J

Jams229187480y9s

Participant

This the latest we have:

Hello,

This is a note from Adobe and we want to inform you that the issue should be fixed for the code sync and fonts and we would recommend you to kindly update creative cloud desktop app to the latest version once and in case if the issue is not resolved please let us know

I've noticed that users who were having issues and are now running version 6.0.0.571 aren't facing the issue.

M

madkatworks

Inspiring

Having the same issue today. I can't tell if it's an issue with just Adobe Fonts or with Adobe CC as a whole.

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