Skip to main content
tracyloi
tracyloi
Participant
November 23, 2021
Answered

Fonts not loading on CC app or products after restart/uninstalling

  • November 23, 2021
  • 3 replies
  • 590 views

I just upgraded to the latest Macbook Pro (M1 Pro 2021) and to OS Monterey. I noticed my Adobe fonts weren't loading on Figma, then they weren't loading on Photoshop or the Creative Cloud app. I tried logging out and restarting my computer. I tried turning off Adobe Fonts as a service through my account. I tried uninstalling the CC app and reinstalling it. I can "add" fonts on the Adobe Fonts webapp, but they won't appear in the aforementioned apps I need to use to design/do my job. I tried contacting support and having someone remotely access my computer—which to be honest, is kinda scary and didn't turn out to be at all helpful. Please can someone help fix this, nothing is working.

      This topic has been closed for replies.
      Correct answer tracyloi

      I fixed the problem by uninstalling and clearing my Adobe cache this way: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

      3 replies

      tracyloi
      tracyloiAuthorCorrect answer
      Participant
      November 24, 2021

      I fixed the problem by uninstalling and clearing my Adobe cache this way: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity Manager
        Community Manager
        November 24, 2021

        Glad to hear you are able to resolve the issue and thanks for sharing the solution that worked for you.  Please feel free to reach out in future for any queries related to Adobe fonts.

         

        We would be happy to help.

         

        Thanks,

        Harshika

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity Manager
        Community Manager
        November 24, 2021

        Hi @tracyloi and @KD478,

         

        We are sorry for the trouble. We would like to confirm if you're experiencing the similar issue mentioned in this post: https://community.adobe.com/t5/adobe-fonts-discussions/problem-mit-adobefonts-unter-os12-01-mit-m1-prozessor/td-p/12486736

         

        If yes, then please share the information asked by Molly with her or me over a private message so that we can escalate and investigate the issue.

         

        We'll try our best to help.

         

        Thanks,

        Harshika

        K
        KD478
        Participant
        November 23, 2021

        Having the same issue with my new mbp, it's super frustrating. 

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices