Inspiring

Answered

Fonts takes too long time to get installed

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Hi!! Adobe fonts are taking too long time to be installed! I guess this is an old issue, I used to have this same problem when this service was called as "Type Kit". I can see the problem continues, unfortunelly. My internet connection is Ok.

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defaultsgv1t62p3lyaCorrect answer

Participant

A solution that I found that works for me was to turn off/on Adobe Fonts and restart InDesign. Found here: https://helpx.adobe.com/fonts/kb/troubleshoot-adding-fonts.html#:~:text=5.%20Toggle%20the%20Adobe%20Fonts%20setting

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alex5EBD

Participant

Can't believe it's 2023 and we pay 30+ dollars a month for this silly issue. It's been 4 years, haha.

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funster1

Participant

Just thought I'd post here to kill a bit of time while I wait for a font to activate. #pathetically-slow

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Abambo

Community Expert

Look at @Molly Doane's answer and do as requested. This will help Adobe to understand, what goes on. It works (mostly) for me, so it's not a problem that concerns everybody. Those problems are the most difficult to solve, believe me.

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ABAMBO | Hard- and Software Engineer | Photographer

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Pao30799464yv4v

Participant

I think I found the /possible/ underlying issue. If you have fonts that you've manually installed (installed the font file in your system by yourself), and then try to activate that very same font on Adobe Typekit, the infinite syncing problem is triggered.

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Pao30799464yv4v

Participant

Same problem here. Fonts just activating endlessly. My internet is really fast and using a macbook pro M2.

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AblowbeUnbenign

Participating Frequently

Adobe don't give a F. They are the very embodiment of incompetence.
They still get your money whether it works or not.

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Pixelsage

Inspiring

Adding a timestamp to this reply since some genius wanted to hide it from this site:
Apr 14, 2023

Activated a font and it took too long to show up on my machine. 15 minutes of sitting around with zero feedback as to why a new font isn't showing up is valuable time wasted. And while we're at it, why can't you search your active fonts in the Creative Cloud app?

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Pixelsage

Inspiring

My mistake - there is indeed a timestamp on these messages. This problem is just so old that I assumed the timestamp, which is next to my account label "Community Beginner," was the account age.

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Abambo

Community Expert

If you had looked at the other posts, you would have seen, that all the posts have a timestamp.

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ABAMBO | Hard- and Software Engineer | Photographer

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wlym

Known Participant

And 4 years later… same old ****! Not fixed, a total time-waster.

"The Fonts team hears your frustration"… and laughs? …and goes for lunch? … or maybe this is a really tough 5-years-to-fix-problem?

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Abambo

Community Expert

And 4 years later… same old ****! Not fixed, a total time-waster.

"The Fonts team hears your frustration"… and laughs? …and goes for lunch? … or maybe this is a really tough 5-years-to-fix-problem?

By @wlym

Where are your log files as suggested? I see exactly 3 people with the problem. All others did not help Adobe to have a chance to get this problem solved.

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ABAMBO | Hard- and Software Engineer | Photographer

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Gary25928055l9ps

Known Participant

Has there been any way to fix this yet. I know I have great specs and internet but I can't seem to make this better or even work half the time? Since I am doing it for school, I usually don't have the time to let it keep doing this forever.

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alanj73085092

Inspiring

Adobe is not going to do anything about this. Our time is not valuable to them and our frustration means equally nothing. No matter what these tech leads type, they really have no real power to make anything happen for users. They're just librarians serving up links to workarounds that other people created. They're there to appease us with "solutions" that don't solve the actual issue. "It must be your computer." "Did you try this link?" "That didn't work? Try this link." and finally, "This already has a solution so we're closing this topic." and that's it. It's the polite way of saying, "face it, you don't matter." Adobe is spending all kinds of development money and time creating tools that are only useful to a handful of people, whereas solving bread and butter issues that those of us who rely on these tools all day every day, usually on a deadline, face. Core users just don't matter to Adobe anymore. But hey, if you want to add some clouds to your photos, Adobe has you covered.

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Andy5C85

Known Participant

Remember back in the day when Adobe products and components were all installed locally and it just worked? Ever since they tried to become everything to everyone and move to Typekit and now Adobe Fonts, their products have become a nightmare to use in a production environment. I am beginning a rollout of new Mac Studios and everything works flawlessly except for Adobe Fonts which activate fine online but never get pushed down to the Mac to be available to each CC application. I've had my IT department open access in the firewall to every Adobe related server and even that hasn't helped.

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sonofmrsnak

Inspiring

It's late 2022 now, and fonts still take forever to activate. They never fixed this.

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RobG67

Participant

It's Februarey 23, and it's still broken.

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RobG67

Participant

Apparently, I cinnat speel. February.

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Joe2362114819u9

Participant

Why is this still a thing Adobe? Trying to get a few fonts activated and watching an entire group of people just stare at me waiting for edits. FIGURE THIS OUT!

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brooker74073628

Participant

August 2022 and I'm looking very bad right now because I'm sitting waiting for fonts to load... why are these fonts even offered?? I wouldn't use them but my client had already established them in their brand. Super frustrating when freelancing because time is money.

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kjezza12345

Participant

Most of the CS software appears to be in beta-land, in that we test for bugs post-release.
It's really sad when a feature like this appears to work (yesterday) and then lets you down again when it fails the next day (today), but you're not so much surprised as resigned to 'the way it is'. Sad to see you get so lazy so fast Adobe.

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mindspanconsultants

Participating Frequently

I don't understand how in the world this issue hasn't been resolved in 3 years. This is ridiculous. Today I opened a document that from our designer that I needed to make a few edits to in advance of a meeting where I was supposed to be presenting it... neverending reactivation loop. Tried to activate the font 3 times, and experienced several minutes of delay each time before the font simply refused to activate. I pay for the complete Creative Cloud suite every month -- have done for many years, and frankly given the state of a lot of the software within it I use, I am serioulsly thinking of jumping ship for other options. Get it together, Adobe!

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mindspanconsultants

Participating Frequently

Additionally, how the heck has this been marked as 'Solved', given the 'solution' provided?! This is infuriating.

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