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March 16, 2019
Answered

Fonts takes too long time to get installed

  • March 16, 2019
  • 71 replies
  • 59770 views

Hi!! Adobe fonts are taking too long time to be installed! I guess this is an old issue, I used to have this same problem when this service was called as "Type Kit". I can see the problem continues, unfortunelly. My internet connection is Ok.

Correct answer defaultsgv1t62p3lya

A solution that I found that works for me was to turn off/on Adobe Fonts and restart InDesign. Found here: https://helpx.adobe.com/fonts/kb/troubleshoot-adding-fonts.html#:~:text=5.%20Toggle%20the%20Adobe%20Fonts%20setting

71 replies

Participant
June 5, 2021

utterly ridiculous spending all the money we pay making sure nobody can crack the software more important than user experience

Participating Frequently
June 2, 2021

Me too. Not really sure why Adobe hasn't been able to solve this problem in over two years, though I have to confess it is fairly recent for me. 

 

Participant
February 19, 2022

Fr man this problem really stinks. I've found that manually activating fonts on the adobe fonts website works pretty well. It's less than ideal for sure, but it's better than sitting and waiting for 10 minutes. Really stupid that a huge company like Adobe can screw up and leave such a simple problem for people who's livelyhoods depend on their services. 

 

Abambo
Community Expert
Community Expert
May 29, 2021

Just saw this thread. Yes, from time to time I have problems to get fonts activated from an application. What I do in that case is to go to fonts.adobe.com and activate the font manually. It's not as it should be, but it works. As this is, as it seams, only an intermittant problem, happening rarely, I never gave it a big thought. 

 

What I detected, however, was that my IT did effectively block some of Adobe's services and that caused a major disruption. Each time I evaded our firewall and proxy setup, It did work fine. As soon as my IT allowed all Adobe services to pass, I had olnly marginally troubles. So it is really worth to investigate if Adobe services are blocked. 

 

BTW: Don't trust your IT when they say they did not block Adobe services. If they aren't really part of the game, they may not know. A good starting point is here: https://helpx.adobe.com/in/x-productkb/policy-pricing/activation-network-issues.html

 

ABAMBO | Hard- and Software Engineer | Photographer
Participant
June 2, 2021

June 2021 and still having this issue. Makes me want to revert back to using a font management system such as Suitcase instead of Adobe. We pay a pretty significant subscription fee - you'd think Adobe would address this major issue. I can't wait hours (sometimes requiring a total restart of everything) for fonts to load.

Participant
June 3, 2021

Agreed! I came here for answers, and am immediately disheartened to hear that the problem is still universal. 😞

Participant
May 28, 2021

Same issue.

 

Participant
May 27, 2021

Same problem here, sometimes the font would never get activated with 5 min even more.

Really disappointed that this has not been fixed with two years passed

Participant
May 26, 2021

Guys, i found the fastest way to fix the font issue (temporarily) is by restarting the computer! yea this sounds stupid but works for me! so when you get frustrated try this out.

Hope they fix this soon, this really affecting my work so bad! 

jontyn85019527
Participant
May 26, 2021

This happened to me when I signed out of my adobe suite to use it on my home computer. Upon coming to work today, all my fonts were having to be reactifated?  [inappropriate language removed by moderator] Adobe. Honestly lost a morning already

Participant
May 20, 2021

May 2021 still a problem ... since 1 or 2 yeasrs.. please FIX THIS ! 

 

I don't see a point in telling you "when" the issue is happening.. being it the date and time or using the app or the website... because it's ALWAYS the case! ALWAYS since A LONG ASS TIME !! a few years ago, it worked perfectly!  i took like 2 seconds to activate any font... so it clearly is possible...  

 

Sometime it takes up to 20 minutes???? we work on timelines an sometimes its a matter of 15 minutes ! how are we gonna work like that ?  ( no even talking about fonts we use for a whole ass branding for a client, that then suddenly aren't available anymore... try explaining that to a client who has no money to then buy the font that was free when we chose it... for like 500$) 


on top of that, when indesign automatically tries to install the missing fonts... it doesn't work at all, and messes up the whole indesign because it's constantly loading and trying to install... an then there's no way around... i need to go install that font manually, an close the whole programm for that task to go away an indesign working "properly" again.... this is so ANNOYING an takes so much time!! 

GOSH i can't deal with this anymore .... fix it please...! 

May 26, 2021

yes!!! im experincing this issue currently SMH, stressing me out!!! DEADLINES!!!

Participant
May 26, 2021

SAME HERE!

 

jordanm18084874
Participant
May 19, 2021

May 2021 still a problem

 

Participant
April 16, 2021

April 2021 and the problem is still here. It's been over 20 minutes and this font still will not appear in my CC app or in Illustrator. It is beyond aggrivating and is a continual waste of time during my work day.