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Pauline5CE7
Participant
November 2, 2021
Answered

Impossibility to connect to Adobe Font

  • November 2, 2021
  • 4 replies
  • 3370 views

Hello, 

 

I'm coming for you because i have an issue since this morning and i can't figure out how to solve it.... 

I'm trying to activate adobe fonts that i need to use for work and that i has been using since 2years and now it's just loading indefenitly eather on illustrator / indesign or the Creative cloud app 😞

 

I tried to shut down the mac, the app, i change my account for an another one, but the issue is still here 

 

I'm on a Macbook pro M1 Pro with MacOs Monterey, CC is on 5.6.0.788, and all my app are on 2022

 

Please help ... 

 

    This topic has been closed for replies.
    Correct answer Molly Doane

    Users who are experiencing an indefinite loading screen/spinning wheel in the fonts panel of the Creative Cloud desktop app should follow these steps:

     

    1. Uninstall Creative Cloud desktop app

    2. Run the Creative Cloud cleaner tool

    3. Reinstall Creative Cloud desktop app

     

    A fix for this issue will come in a near-future update, but for now this is the quickest solution.

    4 replies

    Molly Doane
    Molly DoaneCorrect answer
    Participating Frequently
    December 10, 2021

    Users who are experiencing an indefinite loading screen/spinning wheel in the fonts panel of the Creative Cloud desktop app should follow these steps:

     

    1. Uninstall Creative Cloud desktop app

    2. Run the Creative Cloud cleaner tool

    3. Reinstall Creative Cloud desktop app

     

    A fix for this issue will come in a near-future update, but for now this is the quickest solution.

      B
      bryanokla
      Participant
      January 3, 2022

      I skipped step 1, but after doing step 2 and 3, the problem was resloved for me. 

       

      Now reinstalling my apps. 

       

      Thanks

       

        J
        jordanj41543988
        Participant
        November 9, 2021

        I'm also experiencing this issue. After restarting and logging in/out, I can't get my Adobe Fonts to sync to my new MacBook Pro with M1 Pro running Monterey.

         

        The Adobe Fonts tab in the Creative Cloud app shows me an indefinitely loading "Loading Adobe Fonts..." page under Active Fonts.

        M
        mmgrafx1
        Participant
        November 9, 2021

        As with everyone else, I am also unable to have access to Adobe Fonts. I am seeing the same loading message as above that state, "Loading Adobe Fonts..." It seems like it's an issue with the new Silicon Macs or perhaps with Monterey. Is there an update yet? I'm working off a template that I have created and I do not have access to the fonts that I need to complete my time sensitive project.

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity Manager
        Community Manager
        November 11, 2021

        Hi jordanj41543988 & mmgrafx1,

         

        We are sorry for the frustration. We would like to confirm if you're experiencing the similar issue mentioned here: https://community.adobe.com/t5/adobe-fonts-discussions/adobe-fonts-not-displaying-correctly-in-apple-apps/td-p/12485753

         

        If yes, then we would request you to please join the discussion. Currently we are working with the team to find out the root cause of the issue.

         

        We'll share the updates with you all as soon as we have any further updates on this issue

         

        We're sorry for the inconvenience.

         

        Thanks,

        Harshika

        R
        rheubarry
        Participant
        November 5, 2021

        Exact same issue here. Fonts not loading on CC. I'm on new Macbook pro M1, updated apps to 2022. 

         

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity Manager
        Community Manager
        November 5, 2021

        Hi rheubarry,

         

        We're sorry for the trouble. We would request you to please share the details asked by Molly in the above post over a private message so that it can be looked upon.

         

        We will try our best to help.

         

        Thanks,

        Harshika

        Molly Doane
        Molly Doane
        Participating Frequently
        November 2, 2021

        Sorry to hear you're having trouble. Would you say this issue started when you upgraded to the M1 Pro? Or were you also having issues on your previous machine?

         

        It would be helpful if you can run the log collector tool described here:

        https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

        - Please attach the resulting ZXP file to your response if possible. The Adobe LogCollector Portal location will work, as well.

         

        We appreciate your help here! This information will aid us in determining the issue.

         

        Best regards,

        Molly

          P
          Pauline5CE7Author
          Participant
          November 10, 2021

          Hello ! 

           

          I managed to find a solution for my problem, i had a missing file after the Mac transfer, the "Coresync" app 

          Delete everything and redownload everything and it all works 

           

          thank you for all the awnsers 

          J
          jordanj41543988
          Participant
          November 10, 2021

          Thanks for identifying Core Sync as missing! I see it missing on my machine too.

           

          When you say delete everything? Do you mean everything? Just trying to figure out the quickest way to get back up and running. 

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