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Adobe Fonts not displaying correctly in Apple Apps

New Here ,
Oct 30, 2021 Oct 30, 2021

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I am using Monterey 12.0.1 on apple silicon. Fonts downloaded from Adobe fonts work well in Adobe apps, however they are not working in Pages. The font list displays adobe fonts as boxes with question marks. When an Adobe font is selected the font displays with characters overlapping. I've attached photos to illustrate the issue. Any help on this problem would be much appreciated! (I've also reached out to Apple.)

 

Screen Shot 2021-10-30 at 1.59.21 PM.pngScreen Shot 2021-10-30 at 2.07.53 PM.png

 

 

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correct answers 3 Correct answers

Adobe Employee , Nov 03, 2021 Nov 03, 2021
The fonts team has been working with Apple to resolve this issue. Apple has identified a problem that will likely be resolved by an OS patch. We will update here as information becomes available. –Molly, Adobe Fonts team <Marked as correct only to highlight>

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New Here , Nov 05, 2021 Nov 05, 2021
If you're experiencing this problem and can spare some time: I recommend opening a feedback report through Apple's Feedback Assistant: https://feedbackassistant.apple.com/ (you will be asked to sign in with an AppleID). When creating a report, start with "macOS", select problem area "iWork apps" (you can then select either Pages or Keynote). Please generate and attach the macOS System Information Report and macOS Sysdiagnose reports (there are instructions how to generate those in the Feedback A...

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Adobe Employee , Nov 11, 2021 Nov 11, 2021
Hi All, We understand your frustration. The team identified that this is an Apple bug and they are working with them to fix this issue as soon as possible. We will update you here if we hear more updates from them. We are sorry for the inconvenience. Thanks, Harshika

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Adobe Employee ,
Nov 01, 2021 Nov 01, 2021

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Hi Harland0D4C,

 

We are sorry for the delay in response. I have escalated the issue to the team for investigation purpose and we will share the updates with you as soon as we hear back from the team.

 

Thanks,

Harshika

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New Here ,
Nov 01, 2021 Nov 01, 2021

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I'm having this problem too! Would be most grateful for some help. Screenshot from Keynote attached.

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Adobe Employee ,
Nov 04, 2021 Nov 04, 2021

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Can you please confirm you're on Monterey 12.0.1 and tell me what type of machine you're using?

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New Here ,
Nov 04, 2021 Nov 04, 2021

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Yes, 12.0.1, MacBook Pro (14-inch, 2021)

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New Here ,
Nov 01, 2021 Nov 01, 2021

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Same issue here as well! 

Screen Shot 2021-11-01 at 11.49.19 AM.png

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Adobe Employee ,
Nov 03, 2021 Nov 03, 2021

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The fonts team has been working with Apple to resolve this issue. Apple has identified a problem that will likely be resolved by an OS patch. We will update here as information becomes available.

 

–Molly, Adobe Fonts team

 

<Marked as correct only to highlight>

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New Here ,
Nov 03, 2021 Nov 03, 2021

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Same here as well, I was wondering if I was the only one

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Community Beginner ,
Nov 04, 2021 Nov 04, 2021

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I have the same problem. I have also reported it to Apple and the iWork team is following up. 

 

The fonts do display correctly in the Notes app.

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Adobe Employee ,
Nov 04, 2021 Nov 04, 2021

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Can you please confirm you're on Monterey 12.0.1 and tell me what type of machine you're using?

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Community Beginner ,
Nov 04, 2021 Nov 04, 2021

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I'm on a 14 inch MacBook Pro M1 and the Mac OS is Monterey 12.0.1.

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Community Beginner ,
Nov 04, 2021 Nov 04, 2021

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The problem also exists on my other Mac Intel-based computers running Monterey 12.0.1. 

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New Here ,
Nov 04, 2021 Nov 04, 2021

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I've had the issue on both M1 and intel based Max too. Both have Monterey 12.0.1

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Adobe Employee ,
Nov 05, 2021 Nov 05, 2021

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Thanks all for your help here. If you can spare a moment, please see the comment below from Josh Hadley. Opening a report on the Apple side will help escalate the progress on this issue.

 

Best regards,

Molly

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New Here ,
Nov 05, 2021 Nov 05, 2021

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If you're experiencing this problem and can spare some time: I recommend opening a feedback report through Apple's Feedback Assistant: https://feedbackassistant.apple.com/ (you will be asked to sign in with an AppleID). When creating a report, start with "macOS", select problem area "iWork apps" (you can then select either Pages or Keynote). Please generate and attach the macOS System Information Report and macOS Sysdiagnose reports (there are instructions how to generate those in the Feedback Assistant app) as these will really help in getting to the root of the problem. You can also include any screen captures that demonstrate the symptoms of this problem.

 

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Community Beginner ,
Nov 05, 2021 Nov 05, 2021

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I did this early this week before I discovered the topic here. They responded with a list of questions to answer, which I completed and emailed back, along with screen caps and a Pages file sample.

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Community Beginner ,
Nov 10, 2021 Nov 10, 2021

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Thank you for the info on how to open a feedback report, I have submitted mine.  Looking forward to this being resolved, I've had to temporarily change my business branding because of this.

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New Here ,
Nov 10, 2021 Nov 10, 2021

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Recently updated to MacOS Monterey 12.0.1 on my MacBook Air (M1, 2020). Now, in Pages, my beloved default Adobe Garamond typeface appears in my font list and renders onscreen but drops out when I export to PDF or print. I have never had this problem before through multiple software and hardware upgrades over many years. This past week, I've spent hours on the phone with Apple and Adobe trying to resolve, reinstalled Pages, reinstalled the fonts (despite showing 6 errors), etc., to no avail. There's a bug somewhere. Please help! This affects hundreds of my Pages documents.

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Adobe Employee ,
Nov 11, 2021 Nov 11, 2021

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Hi katecooperuk,

 

We apologize for the frustration and sorry for the inconvenience. Our team is investigating this issue and they would like to know which font you were using?

 

We awill try our best to help.

 

Thanks,

Harshika

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Community Beginner ,
Nov 11, 2021 Nov 11, 2021

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Hi Harshika,

 

It is happening with all the Adobe Fonts I had activated.  I deactivated them all and reactivated them several times hoping that might help but it didn't change.  I now only have a few activated:

 

Calluna, Mr Eaves Modern, Adobe Caslon, Interstate and Interstate Condensed – all showing as boxed/bordered question marks in the font select dropdown, and when you use the font in a document (usually Regular) the letters are all squashed together.

 

Screen recording attached using Mac OS Numbers – in this example, using Adobe Caslon font, the letters of the word become 'D' s when using the Regular style.

 

I hope this helps, thank you for taking a look at this.

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Adobe Employee ,
Nov 11, 2021 Nov 11, 2021

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Thanks, katecooperuk for sharing the details. I am working with the team to investigate the root cause of the issue and will get back to you as soon as I hear back from them.

 

I really appreciate your quick response in sharing the details. 

 

Thanks,

Harshika

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Adobe Employee ,
Nov 11, 2021 Nov 11, 2021

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Hi All,

 

We understand your frustration. The team identified that this is an Apple bug and they are working with them to fix this issue as soon as possible.

 

We will update you here if we hear more updates from them.

 

We are sorry for the inconvenience.

 

Thanks,

Harshika

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New Here ,
Nov 12, 2021 Nov 12, 2021

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Did you find a solution yet? I have the same issue 

 

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Community Beginner ,
Nov 12, 2021 Nov 12, 2021

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Thank you Harshika and please do let me know if I can do anything to help.

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New Here ,
Nov 20, 2021 Nov 20, 2021

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Same here.  MBP 16, Monterey 12.0.

Is there an Apple forum support page where I can post this too? All my pre-monterey documents can't be displayed correctly and this is really frustrating.

Thank you

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