Participant

Question

Web Projects Missing

Forum|Forum|4 years ago
April 29, 2022
17 replies
7184 views

Hi, We just recently noticed that our Web Projects in Adobe Fonts suddenly missing?

Does anyone of you guys know in regards with this issue?

S

Shoe-D-Vision

Participant

@Tarun Saini

I'm unable to create new and to see my web projects as well, even though the CSS still loads fine. The project is this one: https://use.typekit.net/pzq3rnj.css

Tarun Saini

Community Manager

Hi

@Shoe-D-Vision

,

Welcome to the community! Could you please share the Adobe ID you used to log in with us to investigate further?

Regards,

Tarun

J

Johannes Rusch

Participant

Hi @Molly Doane, I found this thread because my Web Project disappeared from my account, even though the web fonts are still working with the API Code. We had a transfer of companies in our account. Can you please help transfer my Web Project into my new business profile? Thank you.

Tarun Saini

Community Manager

Hi

@Johannes Rusch

,

Welcome to the community! Are you using the same Adobe ID from the start? If so, please ensure you're logging in to the correct profile. Check this article for more info- https://adobe.ly/4hdzte4

If you're in the correct profile, can you share your Adobe ID with us and name of the web project which is missing?

Regards,

Tarun

T

tom_7574

Participant

Hi,

Our Web project has also gone missing (https://use.typekit.net/mzn8ecb.css).

Could you please reinstate it for us?

Thanks!

J

jscml

Participant

@Molly Doane This morning all my Web Projects are missing from the console / dashboard. Today marks a day my license switched from All Apps to InCopy. Can you help me restore / locate the Web Projects that are missing? Thank You

Tarun Saini

Community Manager

Hi

@jscml

,

Thanks for your patience. Please share your Adobe ID with us to investigate further. Also, make sure you're signed in to your correct profile i.e personal or business.

Regards,

Tarun

J

jscml

Participant

@Tarun Saini Thank you for the reply. I sent you a PM with additional details.

G

gideons53639032

Participant

Hi @Molly Doane, I found this thread while searching to understand why my Web Project disappeared from my account, even though the web fonts are still working. Can you please help transfer my Web Project into my business profile? Thank you.

Molly Doane

Participating Frequently

Hi @gideons53639032 – I just transfered your web project from your previous account to your business profile. Let me know if you don't see it!

G

gideons53639032

Participant

Thank you so much!!!

H

henryAT

Participant

Hi @Molly Doane! It seems that you are the Web Projects superstar around here. My corporate account is apparently split up into a personal side and an enterprise/corporate side. I had inadvertently created a number of font Web Projects on the personal side. Is it possible to move those all over to the corporate side? Thank you in advance!

Molly Doane

Participating Frequently

You found me! Your web projects have now been transferred 🙂

R

Rhonda24678128bvxt

Participant

I am in the same position. I'm not sure what information you need.
I have a project for landing pages and a couple of websites now.
One of the websites is https://rosewoodskilledcare.com/

C

chattigre

Participant

Hello @Molly Doane ,

Same problem here on my account since my last login, could you please transfer data from my personal account to my business profile ?

I made a search on Google and found this thread...

Many thanks

Regards

Molly Doane

Participating Frequently

Hi @chattigre — Done! Your web projects have now been transferred.

anthonyggiordano

Participant

I realized, I probably should have created my only reply ... @Molly Doane I'd like to get my web projects moved from my personal account to my company account. Can you help get this done?

Molly Doane

Participating Frequently

Done!

anthonyggiordano

Participant

Thank you for jumping right on this for me.

L

Lous van28517315s7q3

Participant

I am alsoo facing same problem on this site

Molly Doane

Participating Frequently

I'm not sure what you are referring to. This thread contains people who are looking to move their web projects between Adobe Fonts accounts. I do not see Adobe Fonts in use on that website.

anthonyggiordano

Participant

Molly - are you still available to help move web projects from my personal profile to my company profile? What's the process for getting this done?

R

ruuskju

Participant

@Molly Doane Hi, this seems to be the best way to get this done. Please could you also move my web font projects from personal to business. Thank you!!!

Molly Doane

Participating Frequently

Done!

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