Skip to main content
Participant
Jun 24, 2021 11:19 AM UTC
Answered

Are the substance3d.com sites down?

After reading about how to migrate my Substance account to Adobe, I tried to login to my account and cannot. In fact, any page I try to access on the sustance3d.com site is down. Is this intentional? If so, how do I access my account to complete the migration?

This topic is closed to new replies. Start a new post to keep the conversation going.
Nicolas3D
Nicolas3DCorrect answer
Community Manager
Jun 24, 2021 12:11 PM UTC

Indeed there are currently some migration and maintenance work on the website, sorry for the inconvenience, we are doing our best to make everything working correctly as soon as possible. 

3 replies

Nicolas3D
Community Manager
Nicolas3DCommunity ManagerCorrect answer
Community Manager
Jun 24, 2021 12:11 PM UTC

Indeed there are currently some migration and maintenance work on the website, sorry for the inconvenience, we are doing our best to make everything working correctly as soon as possible. 

Translate
BobIn3DAuthor
Participant
Jun 24, 2021 11:37 AM UTC

substance3d.com appears to be up, again. However, I am unable to login to Substance Launcher which I was trying to do to understand how many credits I had left with my subscription. I cannot get to Substance Source through the launcher and when I go to Substance Source through a browser, I get redirected to Adobe's site where I am told that I have 0 credits...I assume that is because I do not have a Substance 3d subscription yet. Right now, I feel like I am in limbo. 

 

 

Translate
Luca Giarrizzo
Community Manager
Community Manager
Jun 24, 2021 11:44 AM UTC

Hello!

 

You can access your Substance3d.com account by using the My Licenses option at the top right of the Substance3d.com website.

 

Translate
Luca Giarrizzo | Quality Engineer - Substance 3D Designer | Adobe