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StrongBeaver
StrongBeaver
Legend
November 26, 2021
Answered

Black 3D View ?

I upgraded to 11.3.0 build 5258 unlike the previous version I was using until now; since upgrading, nothing is seen in the 3D view ? 

 

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StrongBeaver
StrongBeaverCorrect answer
Legend
December 27, 2021

Hello @StrongBeaver,

 

Thank you for the update! I am glad you were able to see the object in the 3D View.

If you had a custom Scene state file (SBSSCN) as default for the 3D View, it is possible it was updated in a way which set the Opacity value to 0 in the shader inputs.
If no default Scene state file was being used; I am interested in procuring a version of your Substance 3D file (SBS) prior to being updated to our latest versions, so I can try to reproduce the issue on my side.

 

In any case, feel free to get back to me if you experience this issue again.

 

Best regards.

 


What is a custom scene state file, is that different then a SBS file ?

Otherwise the issue was with the Opacity value at 0 which was causing the black 3D view.

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5 replies

Luca Giarrizzo
Community Manager
Luca GiarrizzoCommunity Manager
Community Manager
November 29, 2021

Hello @StrongBeaver,

 

An entirely black 3D View may be caused by a black Ambient occlusion or Opacity map, making the mesh present yet effctively invisible against the black background.

 

Please take the following steps in the 3D View and check if the model is made visible:

  • Open the Scene menu and select the Reset option
  • Open the Environment menu and select the Edit option. In the Properties panel, make the environment visible
  • Open the Materials menu, open the Default sub-menu and select the Reset material option

 

If any of these steps make a model appear in the 3D view, then the issue is likely caused by the graph currently applied to the model, and I suggest checking the graph's outputs for unexpected black images.

 

If nothing appears in the 3D view, please open the Help menu and select the Send bug report option. Copy a link to this thread in the Description field, check the Send additional information checkbox and send us a bug report so we can investigate further.

 

I appreciate your help and patience!

 

Best regards.

 

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Luca Giarrizzo | Quality Engineer - Substance 3D Designer | Adobe
    StrongBeaver
    StrongBeaverAuthor
    Legend
    November 29, 2021

    Turning off the global opacity of the scene showed my object, therefore I don't know what the dialog is that contains a few options when conversion an older Designer scene to the latest release but in that conversion the latest release of Designer globally and automatically turns off the opacity of the object ?

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    Luca Giarrizzo
    Community Manager
    Luca GiarrizzoCommunity Manager
    Community Manager
    November 30, 2021

    Hello @StrongBeaver,

     

    Thank you for the update! I am glad you were able to see the object in the 3D View.

    If you had a custom Scene state file (SBSSCN) as default for the 3D View, it is possible it was updated in a way which set the Opacity value to 0 in the shader inputs.
    If no default Scene state file was being used; I am interested in procuring a version of your Substance 3D file (SBS) prior to being updated to our latest versions, so I can try to reproduce the issue on my side.

     

    In any case, feel free to get back to me if you experience this issue again.

     

    Best regards.

     

    Translate
    Luca Giarrizzo | Quality Engineer - Substance 3D Designer | Adobe
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