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Old Dolio
Participant
December 25, 2025
Question

Crash on changing resolution, how to troubleshoot?

  • December 25, 2025
  • 1 reply
  • 61 views

Hi, I'm new to Designer, and have been following tutorials to pick up the basics.

I have run into an issue where if I change the resolution of the work that I'm doing to try and preview the project in 4k, (upping the resolution from 2k) the client crashes. I downloaded some project files from the internet to see if it happens with someone elses work, and it doesnt crash with theirs, so I'm assumming i have a combination of nodes or settings in my project that are causing the problem. 

Can anyone advise how I should go about troubleshooting this?  

1 reply

Cyril Dellenbach
Community Manager
Cyril DellenbachCommunity Manager
Community Manager
January 8, 2026

Hello @Old Dolio,

 

Thank you for your message.

 

There's a possibility you've indeed discovered a bug (if so, congratulations). There's also a possibility that the problem simply comes from your hardware. Does your system meet our minimum requirements?

 

Feel free to share your .SBS file so I can take a look on my end and try to reproduce the issue.

 

Best regards,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
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