Designer crashing on scene or renderer change

Forum|Forum|6 months ago
August 17, 2025
2 replies
298 views

Hi,

Whenever i change scene or renderer in Designer the app just crashes. I've tried a bunch of stuff such as reinstalling Designer, GPU drivers, fiddling with a bunch of the settings within Designer to no avail.

Aside from that, it works fine - i can make as complex a texture as I like and open and close different files without issues. But turning a cube into a cylinder is crossing the line.

Specs:

Laptop

GPU: 4080
CPU: Ryzen 9 7945HX
32GB RAM

Cyril Dellenbach

Community Manager

Hello @marvin_7331,

Thank you for the message.

When launching the app after a crash, do you receive a pop-up window for crash report? If so, I advise you to fill the crash report and let us your e-mail, so we can contact you back. When filling a crash report, we receive log files, so it's easier for us to investigate into the problem.

If the crash window doesn't appear for some reason, we'll find solutions, but keep me posted.

Best regards,

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

M

marvin_7331Author

Participant

Hey thanks for the reply and sorry for taking so long to get back!

I did receive a window for the crash report, I've just filled it in and pressed send along with my email.

Luca Giarrizzo

Community Manager

Hello Marvin,

Thank you for sending a crash report! I have shared it with the engineering team. We will look into it and I will get back to you in our dedicated support platform.

When we have a fix for the crash, I will share the news in this thread to let other impacted users know.

Best regards.

Luca Giarrizzo | Quality Engineer - Substance 3D Designer | Adobe