Embarassing Help Support

Question

Since yesterday, Substance Designer keeps crashing on launch.

It's the trial version and it's updated to the latest version.

I started a chat, tried all the fixes the bot suggested me, asked to talk with a human being just to be more specific and this is the answer:

I called the help number (i'm from Italy) and nobody answers.
Thanks, Adobe

Luca Giarrizzo · Answer

Hello Giacomo,

I am sorry the assistance you were provided with did not meet your expectations. Please let us try again!

I have replied to your report through the ZenDesk customer service platform. Let us troubleshoot your issue there, and when the cause of the problem as well as its fix are identified, I will share them in this thread to share the knowledge.

Best regards.

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