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OWENSHEA
Participant
January 4, 2022
Question

I've purchased the Substance 3d package and do not have access to the applications.

  • January 4, 2022
  • 1 reply
  • 117 views

I've subscribed to the Substance 3d package, and have only had access to the applications for the initial 30 day trial. They all still show up in "Apps to try".

I've followed the steps in this post:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

and still, they aren't working. I can't even purchase the package again, as when I click buy, it says I already own it!

I've been paying for these apps and I can't use them! 

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
January 5, 2022

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human