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Conrad2475631242n3
Participant
June 7, 2022
Question

Link to 3D mesh crashes Designer

  • June 7, 2022
  • 3 replies
  • 604 views

Hi there,

Recently i've encountered a very annonying bug with Substance Designer in which designer crashes when I attemp to link a 3D Mesh. The window pops up and immediately crashes the tool. I've tried reinstalling, but it still crashes. I've managed to work around this by going to Link > Other, and loading meshes that way, but I'd love to know why linking 3D meshes is crashing. Note: it's not my mesh that's crashing the application, I don't even get that far, the tool has crashed before I can pick anything mesh to link. It could be because my previous path towards linking a mesh no longer exists as I archived some files, but why would that crash the entire application?!

    This topic has been closed for replies.

    3 replies

    T
    Tumen
    Participant
    July 13, 2022

    I am having the same issue, and the work around isn't working for me. 

    Luca Giarrizzo
    Community Manager
    Luca GiarrizzoCommunity Manager
    Community Manager
    July 18, 2022

    Hello @Tumen,

     

    May you please provide a screen recording of the crash occurring? This can help us gather important context for the issue.

     

    Best regards.

    Luca Giarrizzo | Quality Engineer - Substance 3D Designer | Adobe
    T
    Tumen
    Participant
    July 19, 2022

    Hi there,

    I found a work around in another page. 

    It is something to do with the windows preview. It was crashing as soon as I click on a file when loading stuff and Windows tries to generate the thumbnail or the big preview.

     

    It stopped happenning when I closed the big preview side bar as soon as the browse window pops up before clicking on a file.

     

    I got Windows 11.

    Let me know if you still need a video recording.

     

    Regards,

    Tumen.A

    Luca Giarrizzo
    Community Manager
    Luca GiarrizzoCommunity Manager
    Community Manager
    July 7, 2022

    Hello Conrad,

     

    Have you experienced this crash again since your last message in this thread?

     

    Best regards.

     

    Luca Giarrizzo | Quality Engineer - Substance 3D Designer | Adobe
    Nicolas3D
    Community Manager
    Nicolas3DCommunity Manager
    Community Manager
    June 14, 2022

    Thanks for the detailled message about your issue. Unfortunately I'm not able to reproduce the crash even if I remove / move folders. Did you send the crash report associated to your crash when you started the application again after the crash? It helps a lot to better understand what happens.

    Nicolas3D
    Community Manager
    Nicolas3DCommunity Manager
    Community Manager
    June 14, 2022

    Note that there are some known issues that make Painter or Designer crash when opening a file dialog. You will find more information on this page, with corresponding solutions: https://substance3d.adobe.com/documentation/spdoc/crash-when-opening-or-saving-a-file-128745492.html

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