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brams89000165
Participant
June 3, 2024
Question

Perpetual License (License File)

  • June 3, 2024
  • 1 reply
  • 188 views

Hello!

 

Unfortunately, I've run into a bit of a problem. I wanted to install Substance Designer on a new PC, but it would seem I do not have my license file(s) (for either Designer & Painter). I bought the perpetual license back in the day, and I thought I downloaded the license files, but I appear to have downloaded the install files instead... 

 

Is there any way I can retrieve my license files, so I can install Substance Designer (and Painter) on my new PC? 

 

Thanks(!),

Bram 

 

PS using the link mentioned on this web page to reach out to the Adobe Help Center was a dead end (https://substance3d.adobe.com/faq-end-of-life-accounts/) 😞 

This topic has been closed for replies.

1 reply

Luca Giarrizzo
Community Manager
Community Manager
June 4, 2024

Hello,

 

Thank you for reaching out! I have forwarded your request to the dedicated team.

 

Best regards.

Luca Giarrizzo | Quality Engineer - Substance 3D Designer | Adobe