PSA: Read this if you experience crashes when opening projects or starting 3D View

Hello,

We have observed an increase of crashes reported by users, occurring when Designer is used in combination with third-party software that intercept calls from Designer to the graphics drivers.

Software such as:

• Post-process injectors such as reshaders that apply color grading, camera effects, ...
• On-screen overlays such as custom crosshairs, GPU performance metrics, skins for video streaming...

Please note these applications are not supported, and we recommend disabling them before running Designer.

The hooks applied by such software can lead to errors in Designer's graphics processes, especially those involving the 3D View. Crashes may therefore occur when the 3D View is started, which happens when creating or loading the first graph in a Designer session.

Thank you for your understanding.

The Substance 3D Designer team