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Participant
Jun 25, 2021 2:25 PM UTC
Answered

Steam Purchase refund.

Hello, i bought SD from steam on 24/6 for full price and now today 25/6 it went on sale for 34% discount. i download it and spent time around 3 hours while following tutorials. Today i request for refund but they said policy is for 2 hours max. is there a way to get a refund and purchase it again? Please Help.

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Luca Giarrizzo
Luca GiarrizzoCorrect answer
Community Manager
Jun 28, 2021 7:23 AM UTC

Hello!

 

Indeed, as Nicolas said, you need to go through Steam's processes. From Steam's Common Refund Questions page:

 

quote

I bought a game right before it went on sale. Can I get a refund and repurchase it at the sale price?

Yes.

If you have not already requested a refund, make sure the purchase is eligible and submit a request here.

Please note that approved refunds may take up to 7 days to process.

 

We hope the outcome is positive!

Luca Giarrizzo | Quality Engineer - Substance 3D Designer | Adobe

2 replies

Luca Giarrizzo
Community Manager
Luca GiarrizzoCommunity ManagerCorrect answer
Community Manager
Jun 28, 2021 7:23 AM UTC

Hello!

 

Indeed, as Nicolas said, you need to go through Steam's processes. From Steam's Common Refund Questions page:

 

quote

I bought a game right before it went on sale. Can I get a refund and repurchase it at the sale price?

Yes.

If you have not already requested a refund, make sure the purchase is eligible and submit a request here.

Please note that approved refunds may take up to 7 days to process.

 

We hope the outcome is positive!

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Luca Giarrizzo | Quality Engineer - Substance 3D Designer | Adobe
Nicolas3D
Community Manager
Community Manager
Jun 25, 2021 2:50 PM UTC

Hi, we are very sorry but refunds / payments are only handled by Steam, we don’t have any control there so we can't do anything in this specific case. We remain at your disposal for any other question. 

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