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Participant
June 25, 2021
Answered

Steam Purchase refund.

  • June 25, 2021
  • 2 replies
  • 521 views

Hello, i bought SD from steam on 24/6 for full price and now today 25/6 it went on sale for 34% discount. i download it and spent time around 3 hours while following tutorials. Today i request for refund but they said policy is for 2 hours max. is there a way to get a refund and purchase it again? Please Help.

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Correct answer Luca Giarrizzo

Hello!

 

Indeed, as Nicolas said, you need to go through Steam's processes. From Steam's Common Refund Questions page:

 

quote

I bought a game right before it went on sale. Can I get a refund and repurchase it at the sale price?

Yes.

If you have not already requested a refund, make sure the purchase is eligible and submit a request here.

Please note that approved refunds may take up to 7 days to process.

 

We hope the outcome is positive!

2 replies

Luca Giarrizzo
Community Manager
Luca GiarrizzoCommunity ManagerCorrect answer
Community Manager
June 28, 2021

Hello!

 

Indeed, as Nicolas said, you need to go through Steam's processes. From Steam's Common Refund Questions page:

 

quote

I bought a game right before it went on sale. Can I get a refund and repurchase it at the sale price?

Yes.

If you have not already requested a refund, make sure the purchase is eligible and submit a request here.

Please note that approved refunds may take up to 7 days to process.

 

We hope the outcome is positive!

Luca Giarrizzo | Quality Engineer - Substance 3D Designer | Adobe
Nicolas3D
Community Manager
Community Manager
June 25, 2021

Hi, we are very sorry but refunds / payments are only handled by Steam, we don’t have any control there so we can't do anything in this specific case. We remain at your disposal for any other question.